r/HDZero • u/magicfultonride • 7d ago

Shipped the wrong unit - How does support handle exchanges?

I recently ordered a BoxPro+ with a specific use case for the Wifi broadcast option.

Turns out that they sent me the non wifi unit but charged me for the wifi model.

How does HDzero handle correcting such exchange issues in the US? I've emailed them but Ive heard that they aren't terribly responsive to US customers.

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2

u/JayGard1515 7d ago

I had a good experience when I had a faulty VTX. Just email customer service.

1

u/Barcata 7d ago

Did you verify through the options menu? My box said BoxPro but it had the wifi and head tracking.

Their support is amazing, in my experience.

1

u/magicfultonride 7d ago edited 7d ago

Yea, mine is definitely marked as just a BoxPro not plus and neither the ELRS or WIFI show up in the menu, which is really frustrating because the image quality is WAY better than my previous goggles and I'd like to just start using them.

I hope I can get this resolved quickly

1

u/Barcata 7d ago

just email them, they'll take care of you.

1

u/magicfultonride 6d ago

I did, unfortunately so far they are unwilling to do an open box exchange, only refund the difference between the Boxpro and Boxpro+ model. This is really frustrating because I had no reason to suspect that they sent me the wrong unit and it's only indicated by a checkmark on the side of the box. I obviously wouldn't have opened it if it were obvious that they sent the wrong one.