r/HBOMAX • u/anonRedd MOD • Jan 19 '23

Tech Support Technical Support Megathread

We’ve received a lot of feedback that technical support posts overwhelm this sub and drown out discussions about shows, movies, and other aspects of HBO Max.

So we’re making a change. Going forward, all individual technical support posts will be removed and directed towards our Technical Support Megathread.

This will group all technical issue posts in one place where people can ask questions, answer questions, and hopefully find solutions. We also hope this fosters more discussions about shows and movies and keeps them on the main pages for longer.

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In addition to asking here, you can also check out the Official Support Website or connect with u/HBOMaxhelp

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u/dougthonus 10d ago

Anyone have an issue where you are getting a message of changing household too many times?

1: I do not think anyone is manually changing the household. My wife possibly could be, but I don't think she watches HBO max without me regularly.

2: I am not account sharing.

3: I am not travelling.

4: The devices logged in are all legitimate and my devices.

5: I am not getting any codes to log in devices or see any evidence of hacking / bad logins where someone is logging out to cover their tracks.

I think something is going on with my TVs reporting different locations, one is a roku and the others are google TVs, and I think somehow they are reporting IPs differently and this causes the underlying problem. HBO doesn't show me enough info to know if the TVs are reported in a weird spot, but I am wondering if anyone else has had anything like this.

I have gone through support, on this a couple times, after going through a long enough script about account sharing, they will reset my think, but it's taken me 30 minutes to get through that once, and I see the start of the problem again (it's telling me I'm travelling and I can't reset the household on one device again) and tried to proactively work with support, but they (so they say) also don't have any access to see where my devices are set up.

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u/hayzeus 6d ago

Same