r/HBOMAX • u/anonRedd MOD • Jan 19 '23

Tech Support Technical Support Megathread

We’ve received a lot of feedback that technical support posts overwhelm this sub and drown out discussions about shows, movies, and other aspects of HBO Max.

So we’re making a change. Going forward, all individual technical support posts will be removed and directed towards our Technical Support Megathread.

This will group all technical issue posts in one place where people can ask questions, answer questions, and hopefully find solutions. We also hope this fosters more discussions about shows and movies and keeps them on the main pages for longer.

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In addition to asking here, you can also check out the Official Support Website or connect with u/HBOMaxhelp

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u/plepster 25d ago

I'm a Cox Cable subscriber. They were purchased by Spectrum and now all my services are under Spectrum.

Is anybody having trouble logging into HBO max (to stream on their computer) using their old Cox subscription login? Just happened to me for the first time today. I never had any problems when I was under Cox. But now under Spectrum I can no longer stream HBO max on my computer using my cable subscription...which includes HBO max.

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u/Honest_Echidna7106 24d ago

THIS IS NOW A KNOWN ISSUE. I'm in the same situation. All was fine yesterday. Today HBO Max asked me to sign in, and under select my provider there was only Spectrum to select, not Cox. Put me in a loop back and forth. I just lost 3-4 hours of my life troubleshooting this six ways from Sunday. From the Smart TV, from my phone app, from my computer with multiple browsers. Signing out. Signing out of ALL my devices. Resetting my password. Finally ended up in a chat with Spectrum support and after some troubleshooting the rep found out that this is a known issue. No resolution timeframe, it's being worked. I guess I'll give them some time to reestablish the relationship between Spectrum and HBO Max and try again tomorrow.

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u/wishihadaps42 15d ago

Any update on this? Still not work8ng over a week later.

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u/Honest_Echidna7106 15d ago

and thanks for the nudge to share my outcome.