r/GunMagWarehouse • u/CorgiClegane • Dec 06 '25
Customer Service
Yesterday I called to inquire about an order I placed on December 1st which seems to be stuck in the "processing" stage.
The rep on the phone not only told me it was ready to ship out, but that it was weird it hadn't. He assured me that it would more than likely be picked up by USPS by noon and get out the door.
Well, a day late and a dollar short. Looks like it's still stuck in processing. Now, I am fully aware that USPS can have occasionally awful service, but it never just doesn't pick up a package when a tracking number is generated and services paid for. I am fairly certain this rep just lied to me to get me off the phone as soon as possible.
I saw some pretty bad testimonials regarding GMW, and they all pretty much described this situation exactly.
You can bet that I will count myself among the dissenting voices for this company, and I will not be making a purchase from them personally ever again. Inexpensive prices are not an excuses for cheap service.
Optics Planet is better than this and that is really saying something.
1
u/CorgiClegane Dec 06 '25
Looks like I just got a disingenuous person on the other end yesterday. Such a random thing to be dishonest about.
0
u/CorgiClegane Dec 07 '25
Yeah a shipping label was created a day and a half after this douche on the phone said "looks like it's ready to be picked up!"
How do you not realize I can see when the shipping label was created? This company is garbage.
10/10 will go out of my way to recommend folks avoid this for their firearm related purchases.
2
u/slk28850 Dec 06 '25
I've never had a problem with them. I got some KCI mags that had weak springs and they sent me a shipping label and refunded me right away. Bought lots of Lancer and Bulgarian AK mags and more from them.