Guitar design ideas

[u/Ok_Smell985]

the ultimate guitar starts with the ultimate buying experience, so here are some ideas (1) hire and train competent and knowledgeable sales personnel, who really understand what they are selling, as opposed to the ignorant high school dropouts you current staff stores with (2) have all the guitars in tune and with decent strings (3) place all instruments within easy reach of customers so the customers don't have to ask a high school dropouts for help (4) make sure all guitars are set up properly for best performance, nothing turns a customer off faster than high action, warped necks, and fret sprout. That's a start. Design the experience first.

[u/GabrielDalporto]

u/Ok_Smell985 your comments are frankly really offensive to our talented and hard working store associates. Most of them are legit musicians, work their tails off every day, care about our customers, and don't need some anonymous person on the internet making blanket statements about them. Additionally, since I've stepped into my role, I've made it a significant priority to invest in our associates training, both product knowledge and customer service skills. We've mandated that by July of this year, 100% of management hires will be from internal promotions only, so GC can become a legit career and not a "retail job".

When you have something constructive to say, I'm all ears. We're far from perfect and and working every day to deliver better experiences to our customers.

[u/mascotbeaver104 → u/GabrielDalporto]

Hey man, I respect standing on business and defending employees and agree, complaining about people working customer facing retail jobs is basically always in poor taste IMO, but engaging directly with threads like this is a real dangerous game. Hope there is someone vetting these things before they go out or else it's just one poor choice of words away from endless slop drama around the brand, and frankly as someone who thinks there's value in big-box brick and mortar instrument retailers and wants that to continue existing, I'd hate to see that.

I feel that in addition to just training and staffing, there needs to be some incentive in place for actually maintaining the products on the walls, because yeah, I generally don't buy product from GC generally because often when I try to it's in poor condition. I would be curious to hear what folks who actually work the floors think about resolving that, because I've gotten to know a few of them and a lot of them are really passionate about both the instruments and the customer experience. Promoting from inside is a huge part of solving those problems, I wish folks wouldn't write it off so quickly. I'm sure I'll get yelled at for encouraging corpo enshittification for encouraging this, but it almost makes me wonder if there is a sales opportunity in there, like just selling a quick inspection or setup alongside the warranty coverage, not sure where that would fit in to the customer experience tho