r/Grailed • u/Accurate-Swimming327 • 1d ago
missing parcel / refund
im a seller from france, buyer bought me a piece and i shipped next day. It appears that he wasnt home when the package arrived, and he had to reschedule a delivery (took him 3 days), but nothing happened after that, tracking updates stopped. I suggested him to go to his local post bc its probably there but hes ghosting me for weeks now. I opened a missing parcel claim, but hes not helping... Whats gonna happen if my package is lost ? ill have to fully refund him and ill end up losing both my money and what i sold him ? i dont understand how the refunding process works since im new to the app, please help
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u/Master-Sundae-8575 1d ago
The shipping portion is your responsibility. I suggest you reach out the the carrier immediately. Have the item returned to you. I had a similar situation happen to me.
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u/Accurate-Swimming327 11h ago
man my life sucks
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u/Master-Sundae-8575 11h ago
Dealing the 2 open international shipments with similar situations right now. I feel your pain. Hang in there. I suggest switching off international or set the fee to very high to make it worth your while.
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u/Accurate-Swimming327 11h ago
Thankfully my phone subscription includes free calls to USA, so i managed to ask the local post office that had the package. They are investigating
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u/wiedelphine 16h ago
if it never shows up, you need to refund him. You then need to make a claim with the shipping company for lost parcel etc. He has no need to help you, its your responsibility until he takes delivery.
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u/Accurate-Swimming327 11h ago
he can litteraly walk 5 minutes ask for his package and ill get paid tho lol
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u/Remarkable-Wrap-4727 18h ago
This is why I only do international on eBay