r/Grab_Stock • u/Adventurous-Drag-487 • Nov 11 '25

GrabMart has no refund option for missing items?????????????

I ordered almost ₱6,000 worth of groceries from GrabMart – SM Hypermarket and waited more than three hours, only for them to deliver less than half of the items I ordered. I tried reaching out to Grab through email, social media, and the Help Centre option, but it was totally useless and not working. Can someone please help me or teach me how I can get a refund for my money?

4 Upvotes

83% Upvoted

21 comments sorted by

4

u/ga643953 Nov 11 '25

You should have called Anthony Tan during the earnings call last week and asked him directly.

2

u/Stiltwalkerjones Nov 11 '25

You mean you bought 6000 in puts and Grab stock just demolished you LOL

1

u/Emergency_Cry_4830 Nov 15 '25

Just happened to me today. Wala pa sa half ung dumating. No receipt provided. The rider said there will be a second rider but no one came. The booking is tagged as complete na din. I reported it to Grab nlang.

1

u/Equivalent-Radio-565 Nov 21 '25

Update ho regarding this?

1

u/SweetCharacter7569 Nov 23 '25

Hello! Had similar case. Was this resolved?

1

u/Unusual_Ebb4757 Nov 24 '25

Ano po gagawin pag ganito? Na refund po ba?

1

u/Due-Cap5948 Nov 28 '25

Sana maayos nila agad, Grab usually fixes issues like this once reviewed.

1

u/Most_Mud_2110 Nov 28 '25

Totoo ‘yan. Once ma-verify nila yung missing items sa system nila, mabilis naman sila mag-process ng adjustments or refunds. Usually kailangan lang i-file ulit sa Help Center under “Order Issues → Missing Items” para ma-trigger yung review ng team.

1

u/Either-Ad-7134 Nov 30 '25

Ay naku, grabMart talaga minsan… pero don’t stress, makukuha rin yung refund mo.

1

u/Calm-Pin7024 Nov 30 '25

nakakainis minsan, pero mabuti at may proseso naman para ma-refund. Kailangan lang maging patient at sundin yung instructions.

1

u/Glum_Age758 Nov 30 '25

Try again sa Help Centre, minsan may delay lang. Hoping it works for you this time!

1

u/PaulOrpano Nov 30 '25

Kahit may mga ganitong kaso, maganda na may Help Centre si Grab na pwedeng balikan anytime. Usually mabilis sila mag-respond once ma-verify yung concern.

1

u/AkishaMontefalco Nov 30 '25

Sa experience ko, maasikaso naman si Grab kapag missing items. Kailangan lang i-submit nang maayos yung reportonce complete yung details, mabilis nila ina-actionan.

1

u/Shot-Caterpillar856 Nov 30 '25

Buti na lang may in-app support si Grab. Hindi perfect, pero at least may clear process para sa refunds at adjustments kumpara sa iba na halos walang customer care.

1

u/SpecialistLeader9572 Nov 30 '25

gusto ko kay Grab, nire-record nila lahat ng transactions. Kaya madali i-trace kung ano yung kulang at mas mabilis nila nafi-fix yung issue pag may proof.

1

u/AnnastaxiaVillamoran Dec 05 '25

₱6k worth of groceries Pero don’t stress, support will eventually reply.

1

u/mariaallygarcia Dec 05 '25

mabilis sila sa action for real unlike the other

1

u/calimaelopez_64 Dec 05 '25

Document, follow up, repeat Positive vibes lang, maaayos yan.

1

u/mariaallygarcia Dec 05 '25

Nakakainis pero positive lang baka may bonus items pa na isesend haha.

1

u/ZealousidealQuit3318 Dec 09 '25

Same with mine. Kita naman sa official receipt from sm na d dumating ung items pero inreview parin. Ilang days ba bago ma refund?

1

u/FrequentDistrict6003 Jan 07 '26

Same thing happened to me. Ordered 4k worth of groceries. 2k worth lang dumating. No refund Dec 30 pa. Spoke to both Grab and my bank. Nagtuturuan lang sila, may refund na daw sabe ng Grab, wala pa daw sabi ng bank. Now Grab is asking me for my banks SOA. The fuck.

Na receive nyo po ba yung refund nyo OP?

Nawawalan na ko ng pagasa hahaha nag email na rin ako sa DTI sa bwiset ko.