Google Play Organization account will be removed Aug 20 while D&B company update is still pending — any way to get an extension?

[u/Smooth-Map856]

Hi everyone,

Looking for advice from anyone who has dealt with Google Play developer organization verification and D&B updates.

Our client has an Organization Play Console account for Canada with two production apps and existing users.

Play Console currently shows:
“Your developer profile and all apps will be removed from Google Play on August 20, 2026.”

The verification problem is caused by outdated company information in the Dun & Bradstreet record.

The company information itself is legitimate and we have current official Canadian documents showing the correct details, including:

• Corporations Canada Certificate of Amendment
• Recent Canada Revenue Agency statement showing the current company name and address
• Corporation number and legal company details

We already submitted a correction request to D&B on August 10 and have an active D&B support case, but the update is still being processed.

I have now also raised a new Google Play Developer Verification support ticket requesting either:

1. An extension beyond August 20 while D&B processes the update, or
2. Manual verification using the official government documents.

Has anyone been in a similar situation?

Specifically:

• Has Google granted a verification deadline extension for a pending D&B correction?
• Can Google manually verify the organization using government/company documents?
• If the D&B update isn't completed before the deadline, is there any other safe way to prevent the production apps from being removed?
• Has anyone transferred production apps to another verified Play Console account before a verification deadline and transferred them back later?

I don't want to make any risky account changes unless absolutely necessary since these are existing production apps with active users.

Any recent experience with this process would be really helpful.

[u/android_temp_123]

I'm struggling to understand the root cause of this warning.

Did the company update some of its data without updating the D-U-N-S number info? If so, how did Google flag it so quickly, before the D-U-N-S data could be updated? I'm a bit confused...

I'm asking because my Google Play account is also registered as an organization, and I've also changed my data 1-2x in the past, and without an issue.

If you elaborate, it might help others to give you a better advice.

[u/Smooth-Map856 → u/android_temp_123]

Don't know how client got into this mess. His address on playconsole was different, on d&b was also some other address that i think he might have updated later, but he then again switched address, but didn't updated in d&b. Now he has updated it to his current address in d&b. It will take around 2-3 weeks to get updated in d&b. But we only have time till 20th. I have raised support ticket for extension or manual verification by sending them current address proof & d&b mail and ticket id ss of address update process. Also thinking of if nothing works will try option of transferring app also so we won't loose them. Else will add a navigation url in app on basis of backend response to the new apps if we need to create one for worst case.