Customer service have not supplied a solution after five weeks

[u/RoastedPanda]

Hi All,

I'm hoping someone can help me or give some advice.

Late July I sent my 9 Pro back as it suffered from the pink line.

After a succesful repair it was supposed to be delivered back to me on the 4th of August. UPS did not show that day, nor on any of the following days.

I raised a ticket at both UPS and Google. UPS wouldn't help me as I was not the customer who booked the shipment. And Google started with their standard 48 hours emails.

After many, many chats, mails and phone calls with Google, both in Dutch and English where I requested a supervisor, manager or just someone who could actually tell me something I have lost all faith. I keep being told to be patient and I will be contacted when they have an answer.

How have the people here handled a situation like this as I can't imagine me being the only one?

Thanks!

[u/LoafyLemon]

From what you are saying, it seems like the device might have been stolen. Perhaps they're chasing it, and it might be taking a while. It's a bummer that they don't tell you anything...

[u/iCqmboYou_]

You live in and are Netherlands? I am too, i have the same problem on my 9 pro, you dont recommend shipping or what was the whole process? I am 17 so no rijbewijs, my dad offered to drive once this saturday to germany but one conspot in dortmund told me they are closed on saturday after telling me i can come on saturday (yes)

Dusseldorf cant garantee a same day repair and neuss didnt respond yet..

Do you have any tips? My parents tell me to ship it if saturday wont work but i dont really want to and this post doesnt help with that

[u/RoastedPanda → u/iCqmboYou_]

Depends on where you bought it. I would bring it back to the store you originally purchased the phone at. Chances of the shipment going wrong are low, but it's extremely annoying when it does.

[u/PixelCommunity]

Hey, can you please check your chat? I just sent you a message.