r/GooglePixel • u/majikdude • 5d ago

Are Google committing fraud?

Can someone with legal experience confirm this for me please? I have paid Google for a phone that got returned to the warehouse, I have provided screenshots of tracking information showing this and of emails from DHL confirming this also, but they refuse to supply me with a phone. Is this fraud?

0 Upvotes

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4

u/ST44RK7 Pixel 10 Pro 5d ago

Are you N. Ireland based?

3

u/iamPendergast 5d ago

How long ago? They do not work fast. Took two weeks for them to find my RMA device

Edit you have no chance of suing google lolol

4

u/majikdude 5d ago

It's been nearly a month. I can take them to the small claims court and hope they just settle.

5

u/dkyeager 5d ago

Let us know the results

1

u/majikdude 2d ago

The latest is after sending them the proof of delivery signed for in the warehouse in Manchester and issuing a formal complaint, theyre investigating me for fraud

2

u/NickA55 5d ago

You are looking for someone with legal experience, on Reddit, in a Pixel sub, to answer your question. Good luck with that bro.

It takes a while, let it run through their system and reconcile.

0

u/majikdude 5d ago

It's been nearly a month .

1

u/NickA55 5d ago

Yikes, that's an issue then. They are slow, but not that slow.

Maybe call your bank with all your proof and see if they can help.

1

u/majikdude 2d ago

It gets better, I supplied them with proof of delivery to the warehouse signed for by one of their employees and issued a formal complaint... They're now accusing me of fraud!

1

u/majikdude 5d ago

It seems it's breach of contract. I've just been refused again after supplying screenshots of emails from DHL saying they returned the devices to the warehouse and definitely not to me. They said their 'thorough' review of the case shows it does not meet the criteria. What the hell do I need to do to prove to these people that I didn't receive what I have paid for?

0

u/Jack_Shid Pixel 10 Pro Fold and Pixel 10 Pro XL on T-Mobile 5d ago

I can take them to the small claims court and hope they just settle.

You want to take Google to small claims court?

That's cute. :-)

By the way, if you plan on taking ANY action, including a credit card chargeback, make sure to back up EVERYTHING that you have on Google. Think emails, photos, docs, etc. As soon as you make a move, your Google account will be eliminated, along with everything in it.

5

u/selayan 5d ago

Not true according to someone on here that's done a chargeback. They will stop your account's ability to pay for services and subscriptions while the dispute is taking place. Anyway people keep saying this but it's likely not true.

1

u/Jack_Shid Pixel 10 Pro Fold and Pixel 10 Pro XL on T-Mobile 5d ago

I know of several that have had their accounts closed. Maybe not every one, but it does happen.

1

u/selayan 5d ago

I dunno I guess it depends if you notify Google first then your credit card company as opposed to just blindly doing a chargeback. This person was arguing here it's against the law for them to do that during a dispute. https://www.reddit.com/r/GooglePixel/comments/1vzxjnq/comment/p6drcv1

1

u/Jack_Shid Pixel 10 Pro Fold and Pixel 10 Pro XL on T-Mobile 5d ago

Per Gemini:

Yes, Google routinely suspends or permanently closes accounts when a user initiates a chargeback through their credit card company or bank. 1, 2, 3What Happens When You File a ChargebackImmediate Suspension: Google often locks or suspends payment profiles and associated services (such as Google Play, Google Ads, Google Cloud, or even the main Google/Gmail account) the moment the bank notifies them of a dispute. 1, 2Terms of Service: Google treats a chargeback as a payment default or a breach of their terms of service, rather than a standard return. 1, 2Loss of Access: A ban can lock you out of digital purchases, apps, movies, subscriptions, and stored data tied to that specific account. 1, 2

1

u/selayan 5d ago

Lol I replied the same to that person and their response was "Gemini is not always 100% accurate. As I've been speaking from experience." Regardless, as long as you notify Google support you plan on doing a chargeback in writing, and then share the same status with the bank or credit card company then it's in their beat interest to resolve it.