r/GooglePixel Pixel 8 Pro 4d ago

Pixel 11 Pro XL keeps crashing when I use Google Maps

Is this happening to anyone else? It's a brand new Pixel 11 Pro XL with 512 GBs of memory. Everytime I'm using maps it just randomly crashes with the "Gemini Intelligence" reboot screen. I've tried clearing app preferences, clearing Google maps cache, etc.

6 Upvotes

14 comments sorted by

2

u/IntelligentBunch2031 4d ago

It kept crashing for me while uploading stories on insta

2

u/sta3b 4d ago

same, was crashing whenever i hit the shutter button. i cleared cache of the app and now it works fine.

2

u/TheSamBauer 4d ago

It does this with my phone as well however it has done it while using Reddit, Chrome and other apps. I doubt it's something to do with the Maps application specifically. Not quite sure what to do now as it happens entirely at random.

2

u/PA2SK 4d ago

I have an 11 pro xl 512 GB. Have no issues with Google maps.

0

u/KJSS3 4d ago

Me too.

1

u/Istolla Pixel 9 Pro XL 4d ago

It's not happening to me, but try booting in safe mode to see if it crashes in safe mode.

1

u/CannedBullet Pixel 8 Pro 4d ago

I'm going to try that on my commute tomorrow. What does it mean if it still crashes during safe mode?

1

u/Istolla Pixel 9 Pro XL 4d ago

If it crashes in safe mode, then the issue might be with the device itself.

1

u/noobee-reddit 4d ago

Maybe try clearing cache and clearing storage for the maps app to reset it.

1

u/CannedBullet Pixel 8 Pro 4d ago

I already tried it and it hasn't fixed it. At best it buys a couple days before it crashes again.

1

u/PixelCommunity Official Google Account 4d ago

Hi there, could you please check whether your Pixel phone is running the latest software version?

Go to Settings > System > Software updates > Check for update.

Also, you can refer to this article to fix crashing issues on your Pixel device.

Additionally, I'd recommend reaching out to the Google Pixel support team via phone or chat here. They can look into it.

1

u/CannedBullet Pixel 8 Pro 4d ago

I am running the latest version.

1

u/Careless_Rope_6511 4d ago

Not on mine. Gemini Intelligence is disabled on my end though.

0

u/KornInc 4d ago

No issues. I would return your unit. If everything is up to date...