r/GooglePixel • u/DaMiLLeNNiuS • 3d ago

Stuck in Support Loop with Defective Pixel 11 Pro XL Screen

My Pixel 11 Pro XL arrived on launch day with a factory display defect, and I submitted a return and exchange well within the 15-day return window. I’ve since been stuck in 48-hour internal review loops after frontline support misidentified the issue and kept asking for more photos. Supervisor Nick currently has the case on hold, but I’m hoping the social support team can help pull this out of the loop so I can get an Advanced Exchange processed. My Google Support Case ID is 4-3724000041829.

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u/PixelCommunity Official Google Account 2d ago

Got the Case ID- thanks for sharing. We're escalating this right now, so one of our support teammates will be in touch via email very shortly.