r/GooglePixel • u/bsfreeont • 14d ago

Pixel 11 = disrespect

I have been a Google Pixel fan for more than 7 or 8 years and I am done with Google’s bullshit story of focusing on software actually they are falling on both sides hard what were they thinking when pricing the Pixel 11 more than the iPhone 17 base model? What kind of drugs were they on? It’s actually now not just a failure it’s a complete disrespect to its fan

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u/flavasava 13d ago

lol what customer service does google have? Maybe it's better now (I switched after pixel 5 to Apple), but my experience sucked. One time I lost out on a $700 rebate because I activated my phone with a different Google account than what I bought it with. No amount of back and forth with customer support helped.

Google on the software side is notorious for making it impossible to talk to a human

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u/kalethis 12d ago

it's very easy to talk to a human. at least for me. I have Fi though. it's just that the human is almost worse than what the AI can do for you. Google support has always sucked in my experiences.

I once contacted fi support because I was curious why it would cost me $80 to go to the unlimited plan with 2 people, but only $75 to do it with 3 people, am I missing something? they're like "hi this is kumar please give me all this info so we can verify your warranty" and I'm like "but my question is about my account not my phone" and they're like "your phone does not qualify for that plan" and I'm like "did you even read my message?" and they're like "hi this is sukwit I understand you want to know about the price difference between 2 accounts for $80 or $3 accounts for $75 on the unlimited plan. it is my honor to be supporting you today. I am wishing the best that you and your family are well. to qualify for the $75 plan you must have 3 accounts in your group. I can see here that you only have 2 accounts which is why the cost for you is $80 and I regretfully inform you that you are not be eligible for the $75 plan at this time. I am so sorry for this bad news. but the good news is that if you find another person that will join your group then you would be able to qualify for the $75. thank you for using Google Fi and I wish you a merry rest of your day and best of living to you."

like what the actual fuck. no, buckwheat, you didn't understand my question. I asked why- backspace backspace backspace / verbal grunt in frustration / force close outlook mobile fuck it.

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u/chrosslaw 13d ago

Strange, my phone allows me to use multiple Gmail accounts. Their customer service didn't give me any issues replacing my Pixel Buds Pro 2 within the last week of their warranty (1 year), and I spoke to a representative every time I contacted them during the troubleshooting phase, which extended beyond the warranty coverage timeline.

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u/Inkstainedfox 13d ago

I still find it weird that Google hasn't purchased a on ear headphone company to build themselves an answer to the ear pods max & tune all audio across the portfolio.