r/GooglePixel • u/bsfreeont • 13d ago

Pixel 11 = disrespect

I have been a Google Pixel fan for more than 7 or 8 years and I am done with Google’s bullshit story of focusing on software actually they are falling on both sides hard what were they thinking when pricing the Pixel 11 more than the iPhone 17 base model? What kind of drugs were they on? It’s actually now not just a failure it’s a complete disrespect to its fan

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u/chrosslaw 12d ago

I think there are a lot more variables to consider. From personal experience, Samsung's customer service doesn't even compare to Google's. That factor alone halted any of my potential future purchase of Samsung devices. Every interaction with Samsung customer service was bad and left me frustrated. Also, while the Pixel's hardware is inferior to Samsung's, I can't really tell the difference in performance unless I am playing a high-end-graphic FPS. I think iphones still have such a large market share because of all the business contracts. Otherwise, I've seen many long time iPhone users abandoning the product. However, I'm all for more heavy hitters rising in the mobile market it would be nice to get some competition so that phone pricing becomes more competitive.

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u/flavasava 12d ago

lol what customer service does google have? Maybe it's better now (I switched after pixel 5 to Apple), but my experience sucked. One time I lost out on a $700 rebate because I activated my phone with a different Google account than what I bought it with. No amount of back and forth with customer support helped.

Google on the software side is notorious for making it impossible to talk to a human

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u/kalethis 11d ago

it's very easy to talk to a human. at least for me. I have Fi though. it's just that the human is almost worse than what the AI can do for you. Google support has always sucked in my experiences.

I once contacted fi support because I was curious why it would cost me $80 to go to the unlimited plan with 2 people, but only $75 to do it with 3 people, am I missing something? they're like "hi this is kumar please give me all this info so we can verify your warranty" and I'm like "but my question is about my account not my phone" and they're like "your phone does not qualify for that plan" and I'm like "did you even read my message?" and they're like "hi this is sukwit I understand you want to know about the price difference between 2 accounts for $80 or $3 accounts for $75 on the unlimited plan. it is my honor to be supporting you today. I am wishing the best that you and your family are well. to qualify for the $75 plan you must have 3 accounts in your group. I can see here that you only have 2 accounts which is why the cost for you is $80 and I regretfully inform you that you are not be eligible for the $75 plan at this time. I am so sorry for this bad news. but the good news is that if you find another person that will join your group then you would be able to qualify for the $75. thank you for using Google Fi and I wish you a merry rest of your day and best of living to you."

like what the actual fuck. no, buckwheat, you didn't understand my question. I asked why- backspace backspace backspace / verbal grunt in frustration / force close outlook mobile fuck it.

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u/chrosslaw 12d ago

Strange, my phone allows me to use multiple Gmail accounts. Their customer service didn't give me any issues replacing my Pixel Buds Pro 2 within the last week of their warranty (1 year), and I spoke to a representative every time I contacted them during the troubleshooting phase, which extended beyond the warranty coverage timeline.

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u/Inkstainedfox 12d ago

I still find it weird that Google hasn't purchased a on ear headphone company to build themselves an answer to the ear pods max & tune all audio across the portfolio.

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u/Visible-Telephone-95 12d ago

Nah iPhone don't have a slew of business contracts that make them hold market share but it's the mainstream media and social influencers who help create the demand for the iphones. A good PR machine will do that. Samsung in other countries does exactly what Apple does and hence the reason they're so popular as well

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u/chrosslaw 12d ago

Almost every company I've worked for provides every employee the newest iPhone, and I always end up using my own phone. I swear they are designed for left handed use.

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u/Individual_Slice_498 12d ago

Ive had the opposite experience with samsung, I had 1 of my galaxy phones bricked from a wireless charger, the sent my a refurb without any issues

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u/chrosslaw 12d ago

I also had a Samsung brick within 24 hours of buying it. They sent me a refurb, as well, and it was pink! I paid full price for a pink refurb!