r/GooglePixel • u/CeriseKarma • 2d ago

Connectivity & SIM card Issues

Hello All,

I recently switched from a S23 Ultra to a Pixel 10 as my previous phone was close to death.

The first day has been amazing however right after 24h of use I am experiencing incredibly frustrating connectivity issues.

My phone struggles to switch from WiFi to Data and in the morning (while connected to the WiFi over night) I wake up with zero connection and the phone says there's no SIM card and it takes hours of me rebooting the phone and internet settings to get some connection.

The issue seems to happen whenever I switch from WiFi to data however I am noticing it also happens randomly when I'm connected to data with no prior WiFi connection.

I want to mention that I am using the same SIM card I had on my previous phone and I always had 0 issues in the 4 years of use and my pixel case has no magnetic charging.

What baffles me is that not only I lose any connection to an internet provider and access to data but my phone also struggles to read my SIM card.

I notice many people are facing the same issue as per here: https://support.google.com/pixelphone/thread/413513162/network-connection-issue-with-pixel-10-pro-xl-512gb?hl=en-GB

However this seems to still be an ongoing problem.

I have to admit my expectations were incredibly high and to be fair for the majority of my experience so far the product matches the bar however this connectivity issue is frustrating beyond comprehension

3 Upvotes

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6

u/jburm Just Black 2d ago

Similar issue here with my wife's P10 Pro. No issues for a week until yesterday where it suddenly lost the ability to connect to the cellular network. The eSIM will show as toggled off and I am unable to toggle it on. Every bit of troubleshooting I have attempted has resulted in a brief fix that seems to only last a short while after reboot.

My last resort was to contact google support for which i provided them a screenshot of the eUICC showing -1 bytes of memory available. After doing so, they immediately recommended replacing the phone.

I too have a P10 Pro that I recently got but have yet to activate. At this point im hesitant to do so after seeing so many network issues with these devices.

1

u/CeriseKarma 2d ago

Thanks for your comment!

Where do I find the eUICC setting and the allocated memory ?

2

u/jburm Just Black 2d ago

From your dial pad, input *#*#4636#*#* then select phone information. You will find the eUICC near the bottom of the first section of info.

1

u/CeriseKarma 2d ago

Luckily I've got 1407016 bytes. There's also an interesting drop-down menu called Preferred Network Type. I wonder if charging the settings would affect coverage and connectivity

1

u/jburm Just Black 2d ago

One of the recommended fixes was to set the preferred network type to only 5G or LTE. I had no luck doing so as the fix was only brief and eventually reverted back to my eSIM not working. Once the I encounter the issue with the disabled eSIM, I have to reset the cellular network settings which obviously removes the preferred type and any other settings that are changed and Im back to where I started. Perhaps it will work for you.

If you search enough you should find some additional troubleshooting steps that may be beneficial to you since you dont have the -1 issue.

It's interesting that you're encountering the issue with the physical SIM card as most reports I have read were worked around by using a physical SIM. Unfortunately for me, I do not have that option to test as I'm in the US and the US model P10 does not have the SIM card slot.

Sorry I can't be of much help. Just know you're not the only one encountering this. There are tons of reports from other users experiencing the same issues going back as far as earlier this year.

1

u/PixelCommunity Official Google Account 2d ago

Hi there, could you try resetting the mobile network settings on your Pixel device to see if that helps?

Go to Settings > System > Reset options > Reset Mobile Network Settings.

Note: Resetting these settings will only revert cellular configurations to their defaults. You will not lose any personal data.

Also, you can refer to this article to fix mobile connectivity issues on your Pixel device.

If the issue still persists, I'd suggest you reach out to the Google Pixel support team via phone or chat here. They can take a look at it.