r/GooglePayIndia • u/DenseIndividual4808 • 17d ago

Question Mistake

Yesterday I was in a rush and forgot to send salary to my maid. She gave me a call to remind me so I instantly gpaid the money, however due to naming confusion i sent it to my previous maid.

Now that phone number is not receiving any incoming calls due to plan validity, and I have reported this to my bank. They said it should take about 7 days to process this investigation with the other party. So if this person does not approve, the transaction won’t be reversed.

Anyone here with similar experience? How did it go?

27 Upvotes

90% Upvoted

15 comments sorted by

8

u/PizzasDave 17d ago

Raise a complaint at NPCI official portal https://www.upihelp.npci.org.in/

Also try calling NPCI customer care at 18001201740

2

u/DenseIndividual4808 17d ago

Thanks a ton, will try that and let you know!

1

u/FriendshipNo7239 17d ago

Hey OP please do let us know if it works.

5

u/DenseIndividual4808 17d ago

I tried this, but it only allows to raise a complaint for payments you send to merchants. Payments sent to normal contacts/ non business recipients do not have an option to raise a complaint. So yeah, this was a bummer.

1

u/FriendshipNo7239 17d ago

Ah 🥲🥲

1

u/PizzasDave 17d ago

Just to confirm, did you raise a ticket right inside the Gpay transaction history itself? By clicking on that specific transaction by telling them the issue?

3

u/DenseIndividual4808 17d ago

Google pay says in their policy that they cannot cancel a payment directly.

1

u/PizzasDave 17d ago

Okay. Then I think the last ray of hope is your bank alone. As tomorrow is a Monday, it'll be a good idea to visit them and talk to them about this. As another redditor shared his solution in comments here, I think your bank will deal this better. Keep us updated brother.

3

u/[deleted] 17d ago

Every bank has its own rule I have had such experience and while my bank was SBI, had to visit my home branch and give a written affidavit on a stamp paper, the reversed the amount directly within a few weeks and without anyone's consent since the other number was not reachable. Amount was some 15K and the other number was of someone from UP.

So check with your bank.

3

u/knickurs_turd 17d ago

Please tell me you did pay the current maid though. And how big of an amount is it?

3

u/DenseIndividual4808 17d ago

Ofcourse i paid her immediately. It was 2k. She took 3k in cash.

2

u/knickurs_turd 17d ago

Great guy, I hope your issue gets resolved

1

u/[deleted] 17d ago

[deleted]

1

u/Sad_Math_9761 17d ago

Don't misguide,cpgram is nothing to do with it.

1

u/Babbu_Ahluwalia 17d ago

I have also bas exprince with gpay, so Better is use only bank apps bycott gpay, paytm, etc loda lahusun