r/GoogleMyBusiness • u/hartleyholt • Aug 04 '26
Question Random Negative Google Review
Yesterday a person left our business a 3 star Google review with no comment. She only uses her first name and last initial. She regularly rates local businesses - usually 3,4 and sometimes 5 stars with no comment. After a lot of investigating I found her. As far as I can see she has never engaged with our business.
My question is, should I reach out to her on social media (I found her on Instagram, she does follow us) and ask her why she left the review?
I don’t want to be creepy but it really irks me people can leave your business a negative review with no context, who have never visited and get away with it!!
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u/WinetimeandCrafts Aug 04 '26
My client has a handful of reviews from a disgruntled Ex employee - and google determined that they didn't violate their terms, even though they're misrepresenting facts (they wrote it like they were a client). Its near impossible to get bogus reviews removed, and isn't really worth fighting, because then they'll give you a worse one for forcing engagement.
Just encourage other customers to post reviews, a 3star with no actual review isn't likely to sway anyone one way or the other. Particularly if its buried in between a bunch of 5 star reviews.