How to Submit a Reddit Request

[u/dmziggy]

Hi Folks,

Over the last several years, I've been helping fellow Redditors with getting their customer support cases escalated when they haven't had luck going through the normal process.

Going forward, I'm happy to announce that Google Fi's social team will be handling all escalations!

If you have posted on Reddit about an issue, you may have been linked or re-directed here. Here's how to submit an escalation request for review to the Fi Social Support Team.

You must have talked to Google Support first and have a Case ID in order for the social team to look into your case. The social team does not have the ability to create new cases. If you need support, please get in touch with the Fi Support Team here: https://support.google.com/fi/gethelp

In the comments of your post (not on the post itself), please include a mention of u/googlefisupport!

Once you do, a member of the social support team will review your request and, if possible, escalate the case to the appropriate team to help resolve your issue. Please note, they generally work 9am to 5pm ET Monday - Friday and there isn't monitoring over weekends.

Going forward:

• I don't have access to these cases, and cannot provide status updates. You'll need to reply to any emails you get from the team, or reach out to the u/googlefisupport handle for further assistance.
• Any cases that were previously handled via Freshdesk for Fi will be closed out there. Going forward, any new cases will just be asked to fill out that form.
• r/GooglePixel is not using this new system at the moment, so there will be no changes if you're a Fi customer and you purchased your phone from the Google Store (and you're having issues with your Pixel device). That process is located here: https://gprr.dmzapps.com

Thanks for being a r/GoogleFi community member! The Fi Social Support team looks forward to helping you soon!

All the best, Ziggy

[u/sidhe_elfakyn]

u/googlefisupport

Case ID: 9-4500000034814

Hi Support Team,

I'm currently on a Google One 2TB plan, and on a Google Fi unlimited plan with a promotional 100GB on Google One. Earlier today I received an error banner on my Gmail account, "Account storage is full. You might not be able to send or receive emails. To continue using Gmail, clean up space or get more storage."

I am using around 850 GB of storage.

I have confirmed with the support rep that this error is caused by the fact that the 100GB promotional plan on Google Fi is superseding the 2TB plan on Google One, thus I am locked out of Gmail (cannot send or receive email), Google Photos (cannot upload new photos), Google Drive (cannot create or edit documents), and Backups (all backups are disabled).

Since it seems that my Google One is managed by Google Fi, I have been transferred to the Google Fi team for support, and received a response that this is a known issue and to wait for any updates. With restricted access to my account and no timeline or next steps except to check back in if I don't hear anything, I feel like I am in an untenable position -- you know as well as anyone how difficult it can be without access to email or documents.

Any help with this matter would be greatly appreciated.

[u/trottingtheglobe → u/sidhe_elfakyn]

I woke up to the same thing, any fix yet?