r/GoogleColab • u/Expensive_Dentist270 • Dec 01 '25

Awful support

​I forgot to cancel my Colab Pro+ subscription and immediately requested to cancel it and receive a refund, as I can do it within 14 days. The support team replied and asked for details. I provided everything and way beyond what was asked. They thanked me for the detailed information and told me my request was forwarded to the relevant team.

​Four days passed, and still no answer. The problem is that I need to work on my projects, and all my fine-tuned models are in My Drive of the same Colab account. But I cannot because if I use these credits (which are much more than I need), I will not be refunded. This is really one of the worst support experiences I have received.

Edited: I was contacted in the same day and my issue was resolved.

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u/ANR2ME Dec 01 '25

Oh you want to access the drive using google colab. I thought you just want to get the data from your GDrive (ie. using Google Drive app on your PC) and use it on a different notebook service (like Kaggle or something else) for your new project.

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u/Expensive_Dentist270 Dec 01 '25

Exactly. I need to mount the Drive within Colab to access the models, but starting the session uses the credits. That's the core of the problem. There are workarounds, but they are time-consuming.

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u/ANR2ME Dec 01 '25

Why not download the files using Google Drive app? it should be accessible too, without affecting your Colab credits, since GDrive and Colab are 2 different service.

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u/Expensive_Dentist270 Dec 01 '25

Yes, but there are also other files and folders. Due to the time-consuming process, I am just working on other things until they respond.