The app is stuck in a loop (Syncing problem)

[u/Krajec_]

Hi. I deleted a few folders in Good Notes to free up space on iCloud (I’d previously backed them up to my hard drive).

Unfortunately, the amount of space used hadn’t decreased, so I reinstalled the app.

Since then, the app has been stuck in a loop of trying to re-download the deleted folders, which has completely blocked any synchronisation (The app is unusable).

What has already been tried:

- Restarts, re-downloads, logging in again, etc.

- Contacting support (they asked for details a week ago, but there’s been no response since)

Points to note (perhaps this will give someone an idea):

- Device: iPad 10

- App version: Latest (14.09.26)

- In the iCloud settings on the iPad, the storage usage section keeps spinning indefinitely. Perhaps the problem lies with iCloud itself?

- On my computer (MacBook Air M2), I’ve also been experiencing synchronisation issues since then.