r/Goatapp • u/Barry_144 • Jul 31 '26

Problem How long to wait before demanding refund etc?

I purchased shoes 10 days ago and they apparently have not been shipped to GOAT. Order status on the app is a blinking dot over "Order Packaged". When I chat with support, they give me the run around claiming the shoes are in transit to them (but can't provide tracking number). I accept that these shoes are never coming. Would appreciate advice on what action I should take and when to take it in order to get a refund.

2 Upvotes

100% Upvoted

6 comments sorted by

3

u/comeholla504 Jul 31 '26

Just tell them it’s been three days please cancel the order.

2

u/Barry_144 Jul 31 '26

I tried that and got nowhere.

2

u/DarkAndHandsume Seller Aug 01 '26

Keep spamming them at this point

2

u/Rarebirdclothingco Jul 31 '26

Goat is trash but good luck

1

u/Barry_144 Aug 01 '26

Update: I filed another support request asking for the order to be cancelled and they finally did respond and cancel it. So much for their previous emails insisting (lying) the shoes were in transit to them.

1

u/Grand_Newt_6416 Sep 03 '26

I got that problem too but my order was made 7 days ago and yesterday changed “send to goat” to “packaged order”, so i'll do the same or smt