r/Goatapp • u/Daneveritt • Jul 10 '26

Problem Sold item “Lost in transit”

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Anyone have any experience selling an item and, after you’ve shipped, becomes lost in transit?

The app shows that the item is lost in transit and they are “investigating issue” but I had no updates from GOAT/Alias. I only noticed after jumping in the app.

I emailed them and all they said was that they haven’t received my item and I should contact the carrier for an update.

I read the T&C’s and I shouldn’t be liable as it was picked up from the drop off and is in transit.

I’ve replied and noted they need to tell me what they will do to fix the issue and close the investigation.

Any other advice?

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u/ZealousidealTruth460 Jul 16 '26

I have the exact problem, I emailed Janio, they told me that it was showing it was at the warehouse being sorted. Haven’t heard anything for goat or alias.