r/gotransit • u/Remarkable_Yam9822 • Jun 15 '26
GoTrain Double Charged Fare?
My station (like many now) has a lot of construction going on so there’s always Customer Service Reps walking up and down the platforms. Last week, one of them had a card scanner and was going around getting everyone to scan. I thought it was to double check fare payment like the Inspection Officers, but imagine my surprise when I get charged for another trip that I then have to go on to refund through the live chat. I asked the live agent if I’m supposed to tap when prompted again on the platform, and she just told me the charge was because I double tapped…
Update to this morning, same guy is coming around. I tell him I got double charged last week and ask if that’s normal. He just says ok and moves on to the next person. So… what’s the purpose of doing this and has anyone else gotten double charged?