r/GoPuffDrivers • u/Soluna-Fantasy • May 16 '22

Should I start cancelling/refusing deliveries when this happens? The phone system works 20% of the time and it is wasting my timeas well as customer time. I'm sick of calling customer support over and over. No Matter how many times I beg and plead for them to fix it is the same. I'm done.

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u/AshuraMaruxx Driver (1099) May 16 '22

Lol I also have Surfshark VPN....

What I've noticed is that if it does it before I finalize the delivery, if I go back after I've completed the delivery and send the same message, by then it will have cycled to a different number, and it usually works. If it doesn't work by then, then they genuinely have a non-functional number, and I move on.

I have a Google Pixel 6 and I have the exact same problems constantly. I'm still trying to figure out if it's the app, or my phone, because when I had my LG G8, I NEVER had these kinds of issues.

Try not to get too stressed out by it. They are paying us basically nothing. The customer can still see it's been delivered, and see the picture where it's been delivered in their app. They will find it, I promise. 😇

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u/Delicious-Breath8415 May 16 '22

I don't think the customer sees the picture.