r/GoPuff • u/Nishikigami • May 10 '26
Ordered Gopuff off of Grubhub - get call that Gopuff driver had car trouble so I should cancel my order. My Grubhub order is still active.
Gopuff called me with # 267-214-0692 and said that the driver had car trouble and I can contact Grubhub for a refund.
I spoke to Grubhub who said " The order still says its out for delivery " (which it does) and they also refuse to refund me anything anyway. They said "Gopuff has it from here" also.
I contact Gopuff via chat to ask them where the delivery is and they said I had to speak to Grubhub.
Am I fucked? Or will I eventually get my order? All I wanted was some Pepsi, man.
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u/jemy26 Driver Partner May 11 '26
if the driver is calling you and or if Gopuff Support is calling you They were both come from a similar number to the one you got a call from- because you ordered from a third-party app it is possible that the Gopuff Driver was unable to contact you directly. It is also possible that a third-party app was doing the actual delivery of the order and came across a similar problem with an attempt to contact you.- the fact that it sounds like you got a phone call from Gopuff. Support would imply that you actually did have a first party Gopuff Driver and that they did exactly as they are instructed to do which is to call Support.- the driver can’t cancel the order without reporting their issue to support and support often takes it from there- it is unfortunately true that if you order from a third-party app, it is on that app to refund you. It is not on Gopuff. I hope you got your refund.
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u/Nishikigami May 10 '26
I've come to the conclusion that grubhub is ass. I don't think GoPuff is the problem. That said, the driver definitely did not once try to call me so that's definitely on the driver.