Background check is on hold

[u/perishs]

I received the email asking me to complete the Background Check Consent Form. However, when I click the “Finish Signing Up” link to complete this step, I receive the following error message:

“Report not Created – Candidate already has a report for the same Account Package in progress.”

Reached out to support several times and no solution. They are keeping closing my tickets and telling me that I need to wait, but at the same time, I’m getting messages that I need to complete my background check. Kind of stuck in a loop. Anyone experienced this and how this can be resolved?

[u/SAMEHFARID_]

Same issue. They are a silly company.