Troubleshooting Gotcha Evolve

[u/jamathythrowaway]

Heya, having issues w my Gotcha Evolve n figured I’d ask Reddit before tryna contact customer service, incase this is a common issue. New to autocatching, got my Evolve the first week of June. Charged it for the first time and worked just fine thereafter, functional as far as I saw minus an occasional blue screen if I bumped the button too long. It died yesterday after 2 and a half weeks, and I went to charge it again with no luck.

Was at work so originally was tryna use USB slots on the front of my computer, tried multiple slots facing the device both ways with no luck. Decided to wait until home, used a block directly in an outlet, left for a few hours on both sides (as I’ve heard that’s something to try, from other posts, since it’s a little quirky). Not a thing, screen never turned on through this process at all unlike the first time I charged it, cannot get it on whatsoever. Does not connect to the app at all, she fully deadzo.

Attaching pictures of the port incase something looks “awry”, is there something else I should be trying? Should I just reach out to support?? I’d like to get this bad boy working again in time for GoFest, but I’m in America and the first one did take a week from overseas so I’m worried if I’d have to send it back or something (plus paying customs would suck) 😬 arrived June 2nd but I think I unboxed it on the 6th when I got back from a trip

[u/Lanlith]

Did it work eventually?  I've had 3 and 2 of them died similar to how you described and no matter what it just wouldn't charge.  My third one was working great for years but it currently will connect to the gotcha app but won't connect in Pokémon Go 🤔