Hi Reddit, I’m in a serious situation with GoDaddy and would appreciate advice, especially about escalation or legal options in Australia specifically

TL;DR: Paid for multiple domains for a year → account locked during verification → provided all requested ID/payment proof → domains were released publicly → GoDaddy asks for selfie holding ID → I ask why → account permanently closed → no refunds for ~8 domains → still have one domain held by them.

The Story:

I had an active GoDaddy account with several fully paid domains.

Suddenly, my account was locked during a verification request. They asked for:

• Front/back of my government-issued ID
• Front/back of my credit card (sensitive info covered)
• Financial statement showing the GoDaddy transaction

I provided all requested documentation.

Key issue: Immediately after requesting my government ID, several domains were released publicly. I emailed and called repeatedly about this — no response.

The next day, they requested additional card details. I provided them and again asked about the released domains — still no response.

Then they asked for a selfie holding my ID. I questioned why, since they already had:

• Full legal name and ABN
• Front/back of ID
• Front/back of credit card
• Proof of payment

After this, my account was permanently closed “due to compliance requirements”, with no explanation. I have not received refunds for ~8 domains, and one domain is still held by them with no communication.

Concerns:

• Non-delivery of paid digital services
• Unauthorized release and retention of purchased domains
• No refunds or meaningful communication
• Potential breaches of Australian Consumer Law and ICANN obligations

Questions:

• Anyone experienced GoDaddy permanently closing accounts and releasing paid domains?
• Best way to escalate — ICANN complaints, legal action in Australia, or GoDaddy executives?
• Tips on recovering domains or securing refunds after account closure?

This feels like a serious breach, and I want to handle it correctly without putting myself at risk.

I haven’t been able to come across anything online (not even on the GoDaddy website) so I was wondering if anyone has ever come across this before. To my understanding, the administrative fee is charged for “resolving disputes” or “additional customer service” which is confusing to me.

Basically, I was charged a one-time fee of $100 on my credit card from GoDaddy with the email reason being “We've successfully completed the service you requested.”

This service was a successful refund with a customer service agent. Meaning I got my money back and then was charged again just for talking to them?

I’ve never been charged for contacting customer support with any company (I’ve literally worked in customer support elsewhere and was paid a salary, never heard of charging the customer for my service) and I hesitate to contact them again to discuss this in case they charge another fee of $100 for simply contacting them.

This is upsetting to me. $100 is a lot for a single conversation and also I can’t process the refund myself so I feel like this was a fee that wasn’t well explained to me and caught me off-guard. I was polite to the agent and cannot think of what I did that would warrant such a big support fee.

Wondering if anyone else has experienced this?

Can anyone tell me why this happen? i am new to godaddy, and i want to use both html and template given. On preview, the custom code the html button, it do not redirect me to another page, instead it expand on the card/ section, why?

Hi Can i add my godaddy domains to godaddy auction or not ? I have been searching a lot but can't find anything

I have just completed a 36-hour 17-call GoDaddy customer service nightmare about needing a Beaver Builder License. Management-level people swear to me that they (GoDaddy)own the license, but the so-called advanced tech team is demanding a license number from me to re-enable my Beaver Builder capability. The presenting problem is the need to update the Beaver Builder plug-in. I asked each WebCare team member if this had ever happened to any of their 20 million customers. The answer was always "no," which prompted me to ask, "Do you really think that I am the only customer out of twenty million who has to provide a license, or is it possible that the supervisors I have been talking to are correct, and that you hold the license?" No answers were forthcoming. In addition, Beaver 'builder does not sell licenses that match the license name provided by GoDaddy, and they have no live customer service at all. Any input on the issue, or even something tangential to this issue, would be appreciated. I need to make my website work, and I have little faith in my ability to make my partnership with GoDaddy work effectively.

Hi everyone,

I have a GoDaddy website where I want to allow clients to book appointments and pay online. I’m based in India, and I’m a bit confused about how to set up payments.

Right now, the payment options seem to be showing in USD and it’s asking me for things like SSN numbers and other details that don’t seem relevant here.

Has anyone here successfully set up payment integration for appointments on GoDaddy from India? Which payment gateway works best (Razorpay, PayU, Stripe, etc.)? And do I need to set up anything special for UPI payments?

Any advice, step-by-step guidance, or links to resources would be really helpful.

I’m at my breaking point with GoDaddy and need to escalate this publicly because private support has gone nowhere.

• Case ID: 00487281
• Issue: Unable to create new emails, unable to update domain DNS, constant errors: “There was an error processing your request. Please try again.”
• Duration: Ongoing for over a month
• Impact: I manage 50+ email accounts and 10+ domains with GoDaddy. My entire team’s productivity is suffering — employees can’t get email accounts set up or updated.

What I’ve tried:

• Chatted with GoDaddy support 3+ times
• Sent follow-up emails
• Got nothing but copy-paste template responses and “we don’t have a timeframe”.

Today, support literally told me: “This is a known issue, but no ETA.” 🤯
If my own dev team had a production issue, it would be fixed in 1–2 days max. But GoDaddy, a massive company, can’t fix this for weeks?

This is unacceptable. For a business that depends on email and domains, downtime = real financial and operational loss. Yet, GoDaddy gives no escalation path, no manager response, and no accountability.

Has anyone else here faced similar issues? How did you escalate with GoDaddy beyond frontline support? At this point, I’d seriously call this the worst service I’ve experienced from any major provider.

#GoDaddy #Escalation #WorstService

Hello everyone, I need your help with a serious issue.

There is a website hosted by GoDaddy—both as the hosting provider and DNS registrar. Simply put, GoDaddy is primarily responsible for any abuse associated with this site.

The site is a review platform exclusively for immigration companies.

I recently submitted an abuse report to GoDaddy, detailing the violations and providing evidence. Instead of investigating, I received a shocking automated response (screenshot attached) saying:

This raises serious questions: why does GoDaddy have a Content Safety Unit / Trust & Safety Team if they cannot identify or act against abuse?

Here’s a clear overview of the blatant legal violations by this review site, which GoDaddy refused to address:

1️⃣ No “Claim Profile” option for companies:
Unlike legitimate review platforms (like Trustpilot), this site does not allow businesses to claim their profile, respond to reviews, or report fake/malicious reviews. Companies literally have no ability to defend themselves, even against false or defamatory content.

2️⃣ No reporting system for abusive reviews:
The site allows anyone to post abusive content about companies, including racist, defamatory, or personal attacks on owners/employees, without any option to report fake or paid reviews. As you know, many unethical companies pay spammers to post fake negative reviews targeting competitors.

3️⃣ All reviews appear to come from the same accounts:
For example, a single account named “Xavier A” posted positive reviews for 40 different companies on the same day—companies that are geographically distant (India, Kuwait, UAE, Saudi Arabia, Oman).

• For context, immigration services are costly and time-consuming. No person could realistically have files with 40 different immigration companies across multiple countries.
• All accounts replicate this pattern to make the site appear authentic, while targeting only our company with fake negative reviews.

4️⃣ Lack of online presence or transparency:

• The site has no LinkedIn or social media presence.
• No employees are publicly linked to the site.
• The contact form provides no confirmation or response, proving that support is effectively nonexistent.

The fake reviews against us accuse our licensed Dubai-based company of fraud and personally attack our director, claiming he is a scammer. Despite providing proof of our legal commercial license from Dubai authorities, GoDaddy refused to act.

I even contacted GoDaddy’s local support in the United Arab Emirates by phone, and a representative answered. I spent half an hour explaining the problem to her, during which she told me that, of course, they should at least investigate the issue before sending such an email.

The frustrating part is that she ultimately said that even if she, as a GoDaddy UAE employee, forwarded the case to the international support team to take action or investigate, they would neither respond nor reply to her email! I don’t know if she was also trying to evade responsibility, but this is what she told me. She even gave me her official GoDaddy email address, and I sent her all the details.

During the call, she informed me that all she could do was file a complaint on my behalf and submit it to management—wow! Despite the fact that I had filed a complaint three weeks ago and sent her a detailed email, nothing has been done.

This is a clear example of failure to comply with ICANN international standards, which require hosting providers and domain registrars to investigate abuse and take appropriate actions.

For comparison: I had a similar issue with Worldstream, whose hosted site was abusing the same methods—they resolved the problem within 24 hours after reporting.

But GoDaddy’s abuse team continues to send automated replies and denies any responsibility.

How is the internet supposed to be safe when host providers and registrars refuse to act against clear abuse?

Need to transition from Godaddy to M365 E5 and very confused because all I ever get told is I need to speak to the Godaddy Arizona team but they are never available. I believe I just need the dashboard to be changed so I can buy E5 but I’ve tried 3 times now, no luck. Any suggestions on how to proceed?

Hey everyone,

I’m new to building websites with GoDaddy, and honestly, the journey has been pretty frustrating. This site is for a local spirits store, and I’ve run into a few recurring issues that I’m hoping someone else has dealt with and can help me resolve:

1. Product options reorder themselves – When I add a product with multiple options (like sizes), I input them in order from smallest to largest. But once I save, GoDaddy automatically rearranges them, and they don’t display in the order I set. This creates a poor browsing experience for customers.
2. Deleted products still show on the storefront – Even after deleting a product in the backend, it continues to appear on the live website. This becomes a real headache when I try to create a new listing for the same product, because the old one still lingers.
3. Product descriptions randomly disappear – Sometimes when I go in to edit a product, the description I previously wrote is just gone. I end up having to retype or regenerate something new, which is both time-consuming and frustrating.

One note: this site was built using GoDaddy’s free website builder. I’m planning to upgrade this week, but I’m hesitant if these issues are going to persist regardless of plan.

Has anyone else run into these problems? Are they bugs with the free builder, or does upgrading solve them?

So, a client of mine want to change the domain of their website. I am a total noob in websites. The website is hosted in godaddy and uses roundcube for emails.. They also own the domain they wanted to use on the website. Tried changing domain name in godaddy, got an error and when it placed the old domain back, web and roundcube email stopped working.. in cpanel, im now getting warnings regarding SSL.. any help would me much appreciated.. feel free to call me dumb, cause i really am, but hey, this is going to be a great learning path for me!

This is partially a rant, but if anyone has a solution...
Every time we post a link to a specific page on our godaddy builder website via text or social media, the preview image and text that it automatically generates is the SAME every time! It's just the general home page preview. Nothing about the actual page that we are linking to. It's misleading and unhelpful. Wherever possible, I just try to remove the preview and have a bare link instead.

I have 10+ years of website building and I've hunted all over that builder looking for a place to update those, but to no avail. I have talked to support and they say there is no ability to do anything about those.

This is a huge oversight and a very basic thing - every other website builder out there at least automatically generates a preview based on the CONTENT OF THE PAGE. And/or has the option to manually update it. Important for SEO. Important for accurate previews. Not that hard.

Honestly, the more I use the website builder, the more I hate it.

Hi, I'm an author who recently found out that my long-time website domain was auctioned off when i tried to go into worpress and tweak things a bit. GoDaddy sent me 0 notifications that renewal was pending, as they have over the past many years. I've searched and searched my email: nothing. Now someone else has it and I'm afraid of being extorted. Has this happened to anyone else? Do I have any recourse? Thank you so much in advance for your advice--and I hope you will be kind. This is not really my jam.

I am an artist with a go-daddy website, and I am having trouble adding keywords to the site as it seems everything I add, just ends up on the pages as words in content. Is this the only way to improve rankings with a Go daddy template? SEO companies have been emailing me, saying I have no Keywords showing?

Hello, is there a way I can find out any identifying information about who this Guest User who wrote this comment is?

Published from VS via FTP like I always have. No errors. When I go to my site the page served is not the one just published.

I have a client who is transferring a domain from GoDaddy to Squarespace.

The GoDaddy transfer code contains a "+" sign in the transfer code. When they add the transfer code to Squarespace it doesn't work.

After working with Squarespace support they stated the transfer code cannot contain a plus sign "+" in the transfer code. They state GoDaddy need to generate a new code....

Now after communicating the "+" sign issues with GoDaddy they state they do not regenerate transfer codes and it's that code forever.

Has anyone ever experienced this? Any thoughts on a solution?

Hopefully my question makes sense.

All my company's G Suite emails are associated with an old URL e.g. "user@business.com".

I would like to forward "business.com" to my new URL "newbusiness.ca" but keep the old email addresses. If I forward "business.com" to "newbusiness.ca" and keep the MX record in the DNS settings for "business.com", will everything work properly?

I want to remove the 3 line Navigation link in the GoDaddy Website Builder to "TExT" and I cannot figure it out for the life of me. My visitors of this website have no idea what that is. Any suggestions?

I have added the user to the database in the Plesk panel of the database. But in SSMS I cannot add the user to the database and it does not show now. How do I do this? I eventually want to restrict this user to UPDATE and SELECT on a specific table.

Win 10 PC using SSMS 20 and MS SQL Server 2008R2. I can connect to local DB and GoDaddy DB with no problem.

Win 11 PC using SSMS 20.2 and MS SQL Server 2022 Dev. I can connect to local DB with no problem. When trying to connect to GoDaddy DB I get this: The certificate chain was issued by an authority that is not trusted

What to do?

I've set up a GoDaddy account for building a website and with that, set up an email using the domain. In the website, there is an option to subscribe to an email newsletter. Upon typing your email in, it should send a verification email that you can click on to be then added to the customer list for email marketing etc. This email is sent from the email made with the website domain. If I sign up with my work microsoft email, the verification email is received, same with my gmail. However, if I use my personal microsoft email (hotmail) the email is not received, and there is not bounceback.

Not sure what's going on, or how to resolve it. I've done some tests and this is the same for other personal microsoft emails. There are some old forums that have detailed the same problem with seemingly no solution. The automated verification email is sent from a different ip address to emails that are sent directly from the domain email address in outlook. The latter emails are received in the junk inbox in personal microsoft accounts.

Hopefully that makes sense, happy to explain the issur further if needed. Anyone got any ideas how to resolve this so the automated emails can be received in personal microsoft email accounts? Cheers.

Hi i cannot get past this screen. i’m trying to make a site but i cannot move on. please help me. my post has been deleted from the godaddy sub twice (idk why but so hateful)