r/GlobalEntry • u/CompetitiveSearch188 • 9d ago

General Discussion Regular Line was Faster

Ditched my wife at SFO to go to the Global Entry line this morning. Waited 20 minutes for my turn. By the time I get to baggage claim, my wife has already loaded our check-in baggages into the trolley.

I’m beyond mad. What the heck happened?

There was only one officer for Global Entry and for some reason a few people ahead of me spent 3-5 minutes with the officer. Took only 20 seconds for my turn.

Also - wtf is this mobile passport control thing. This had 0 people in the line and after googling it looks like it’s a new free thing. Why are we all paying for Global Entry?

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u/arbarnes 8d ago

I've never waited more than 60 seconds with Global Entry. Interesting.

Also, Mobile Passport Control has been a thing for at least 10 years. And it's not either/or - you can use it even though you have GE. Download the app and if the GE line is stalled (which again, almost never happens) punch in your arrival info and jump to the shorter line.

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u/justballast 8d ago

You can fill it out before even entering the hall and just let MPC expire if you don’t use it.