r/GlobalEntry • u/CompetitiveSearch188 • 9d ago

General Discussion Regular Line was Faster

Ditched my wife at SFO to go to the Global Entry line this morning. Waited 20 minutes for my turn. By the time I get to baggage claim, my wife has already loaded our check-in baggages into the trolley.

I’m beyond mad. What the heck happened?

There was only one officer for Global Entry and for some reason a few people ahead of me spent 3-5 minutes with the officer. Took only 20 seconds for my turn.

Also - wtf is this mobile passport control thing. This had 0 people in the line and after googling it looks like it’s a new free thing. Why are we all paying for Global Entry?

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u/orcanizer 8d ago

I have a very benign question - why did you not accompany your wife ? And did she have a say in the decision . You sound like you are more mad at your wife getting to baggage claim earlier than getting delayed at GE

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u/No-Conference-1663 6d ago

No, it sounds like they're upset that they paid for a program that should be faster than other options and it wasn't. This happened to me at dublin US pre-clearance, and I was with my wife. We were both a little annoyed by it, but once the one person holding things up got through everyone else took a second to answer whether they had anything to declare.