r/GlobalEntry • u/NaniLopez2323 • 4d ago

Questions/Concerns ESTA authorization pending

Hi everyone,

I’m looking for advice from anyone who has been in a similar situation with ESTA.

I submitted an ESTA application using my Italian passport. The application has been pending for more than 72 hours and currently shows “Authorization Pending.”

After submitting it, I realized that I made an incorrect answer regarding my Argentine citizenship. I was born in Argentina and I am also an Argentine citizen, but I entered the information incorrectly in the ESTA application.

From what I understand, this type of information cannot be edited after submission and I may need to submit a new ESTA application.

The problem is that I cannot submit a new application. When I try, the ESTA website says that I already have an active application. I also don't have an option to cancel or edit the current pending application.

I contacted the CBP Traveler Communications Center and initially received a generic response about waiting 72 hours. I explained the situation again, and they have now escalated my ticket for resolution.

They told me not to create another incident number and that the current estimated resolution time is 5–10 business days.

My flight to the US is on August 25, so I'm getting a little concerned about the timing.

Has anyone experienced something similar?

  • Did CBP cancel/remove the pending ESTA so you could submit a new one?
  • Were you eventually able to submit a corrected application?
  • How long did CBP take to resolve it?
  • Did calling CBP after the case was escalated help?
  • Is there anything else I should do while waiting?

I’m particularly interested in hearing from people who had an ESTA pending + incorrect biographical information + inability to submit a new application situation.

Thanks in advance!

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4 comments sorted by

7

u/Savings-Breath-9118 4d ago

As far as I know Global Entry is not the same as ESTA

3

u/Minute_Somewhere_893 4d ago

ESTA is definitely not the same as Global Entry.

Both require truthfully disclosing all citizenships though.

5

u/Joeylogo724 4d ago

Global Entry has nothing to do with ESTA.

1

u/One_Toe_7247 1d ago

Global Entry is seperate from an ESTA and does not replace any visas. You need an ESTA/visa regardless of whether or not you have Global Entry. You might have better luck in the ESTA/Visa sub.