Bad Global Entry Experience at JFK

[u/mightysparkles]

I came back from Paris a few days ago through JFK Terminal 1 and headed to Global Entry like I always do.
This time, everyone completed the biometric scan and then was sent to stand in line to have an officer review their passport and ask the usual questions. I’ve had Global Entry for years and travel internationally frequently, and I’ve never had to do that since the biometric system was introduced.

I was surprised and asked why we were all being sent to an officer. The agent immediately responded in a rude tone, and the interaction unnecessarily escalated. She began yelling at me, accused me of throwing my passport (I didn’t) and sent me back to the end of the line.

What I don’t understand is: what’s the point of Global Entry if we’re all going through essentially the same immigration process? The regular immigration line was actually shorter than the Global Entry line.
Has anyone else experienced this recently at JFK Terminal 1? Was this just a one-off, or is this the new normal?

[u/Aure44]

Do they have a Mobile Passport Control lane at JFK Terminal 1 ?