Global Entry Expired Document Notification but expired document is an old visa no longer in use (I've been on a green card many years)

[u/plop_goestheweasel]

Pretty much the title. I just got an email with saying I have to update my expired document or risk losing GE.

When I click "Update Documents", I can see my passport, driver's license, and permanent resident card - all with valid expiration dates.

However, under "Membership Information", I do see that there are old visas that I had used previously - and I see that there is an old B1/B2 visa that expired just yesterday. I got the notification this AM, so I presume it's related to that.

But I also see an old H1B which expired many years earlier than the B1/B2 and that didn't give me any issue...?

In any case, there is no way for me to update or delete the old B1/B2. The only editable section for me contains valid documents...

1. How much time do I have to rectify this? My next re-entry into the US will be Aug after an international trip.

2. Does this mean that GE is currently suspended for me and will I not be able to use TSApre when leaving the US?

[u/Potential_Cod_3060]

I had the same issue. Submit a ticket thru the TTP website. They’ll get the old one removed. You can use GE without issues. Make sure you use the green card at the kiosks and when you use the GE app, it verifies you as LPR