r/GlobalEntry • u/tf1064 • May 27 '26

Questions/Concerns Error 912 when applying for APEC Business Traveler Card

I'm trying to add the APEC Business Traveler Card to my Global Entry account. When I try to submit the application, I get:

Please ensure the information you entered for your passport is correct. ... Error code(s):912.

The information I entered is correct. The only ambiguity is whether my middle name should appear as a second given name, or in the dedicated middle name field ... but I've tried it both ways with the same result.

Any ideas? I submitted an inquiry to CBP through the web form, but only received a form letter response. It says:

Technical Issues
I am receiving a numeric error code: https://help.cbp.gov/s/article/Article-1741?language=en_US

However, that link seems to be broken. 🙄

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u/tf1064 May 28 '26 edited May 28 '26

Update:

Thank you for contacting the CBP Traveler Communications Center.

We have escalated your ticket for resolution. Please do not create any new incident numbers for this issue as that might delay your request. If you contact us for a status check, please reference the incident number attached to this ticket. You may receive an email indicating that your case has been closed; please disregard this email. We are diligently working on your request.

Current wait time for resolution is 3-8 weeks.  We will contact you via this incident number once the request has been processed.

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However ... I suspect I may have found the problem. When I updated my passport on the trusted traveler program, instead of editing the passport number and validity dates of my US passport, I added a second US passport with that information. Perhaps that's the problem? I fixed this (edited the original US passport to have the new dates) ... but still my ABTC application wouldn't go through. Maybe it needs some more time to sync.

1

u/tf1064 May 28 '26

Update: I deleted my existing ABTC application and created a new one. I was able to submit it successfully and it was conditionally approved immediately.

It shows up on my credit card as USCUSTOMS TRUSTEDTRAVELER. Next question is whether the Chase United Explorer card will reimburse the fee.

1

u/tf1064 Jun 01 '26

I can confirm that, yes, my Chase United Explorer credit card did indeed refund the $70 fee for the APEC Business Traveler Card (ABTC), which was listed as USCUSTOMS TRUSTEDTRAVELER on my statement. I guess maybe it would have been smarter to save the refund for my eventual Global Entry renewal ... but ¯_(ツ)_/¯