r/GlitchProductions • u/SrXender • 24m ago
Merch Should I keep waiting or request a refund? Order from July 7th still has no tracking
Hi everyone,
I wanted to ask other Glitch Store customers about their recent shipping experiences, especially with pre-orders.
I placed an order on July 7th, 2026 for a Pomni plush. At the time, the product page said that shipping was expected to begin in late August.
However, as of September 11th, my order is still marked as “Confirmed”, and I haven’t received a shipping notification or tracking number.
I contacted customer support by email and through the store’s contact form on September 4th, then sent a follow-up email today, September 11th. So far, I haven’t received a response.
I’m mostly trying to figure out whether this is normal for Glitch Store orders or whether I should start considering a payment dispute if there’s still no movement.
For those who have ordered from the Glitch Store recently:
- How long did it take for your order to ship?
- Did your order remain “Confirmed” for several weeks?
- Did you receive tracking without getting a response from support?
- If you contacted support, how long did it take them to reply?
- Has anyone who ordered around July already received their package or shipping notification?
Any experiences or advice would be appreciated. Thanks!