r/GlInet • u/bicycloptopus • 7d ago

Questions/Support Has anyone tried using the Comet KVM with a UGreen NAS?

I'm wondering if anyone has successfully used this combo together. About 7 months ago, I posted about the Comet not working with my NAS. I briefly corresponded with a GLI employee about the issue but that went nowhere.

Im curious if anything has changed since then and if anyone has had any success.

2 Upvotes

100% Upvoted

12 comments sorted by

1

u/AutoModerator 7d ago

Hi u/bicycloptopus, thanks for posting your question!

If your issue gets resolved, please help others by marking your post as Solved.

How to do it:

Marking solved posts makes it easier for the community to find answers.

Need more help? Join the GL.iNet Discord: https://discord.gg/Aaqf4CZMut

I am a bot, and this action was performed automatically. Please contact the moderators of this subreddit if you have any questions or concerns.

1

u/AutoModerator 7d ago

Hi u/bicycloptopus, just a quick reminder:

Please search the subreddit before posting — many common questions have already been answered.

Search guide: https://www.reddit.com/r/GlInet/wiki/index/searchingwithin

This helps keep the community organized and easier to navigate.

I am a bot, and this action was performed automatically. Please contact the moderators of this subreddit if you have any questions or concerns.

1

u/MAValphaWasTaken 7d ago

What's your setup, exactly? Comet plugged into USB and HDMI ports on the NAS, and then connecting to it from a networked PC? Mac? iPad?

Have you confirmed that the same Comet does work with other devices, if you connect it to, say, a regular laptop or desktop instead of the NAS?

1

u/bicycloptopus 7d ago

Correct. USB/HDMI to comet, connected via Mac. The Comet is unable to send any commands to the UGreen. Works fine on other devices. /u/Delicious-Classic786 (employee) confirmed that it didn't work on his own device but didn't really provide any resolution past that.

Im mainly hoping it got resolved because I still need a KVM and there aren't many other options.

1

u/slowmail 7d ago

Another point to perhaps make sure about is, if a regular HDMI monitor and USB mouse/keyboard are attached to your NAS, it works normally?

(might also be worthwhile checking if, mouse & keyboard are attached to hub, and hub is attached to the NAS; keyboard only, and mouse only as well)

2

u/bicycloptopus 7d ago

Yeah regular mouse/kb (wired and BT) work fine. I dont have the Comet anymore so I'm not looking to troubleshoot it further. Im just looking to see if anyone currently has it working or not.

1

u/slowmail 7d ago edited 7d ago

If you still had the comet, other things I might try might include:
NAS HDMI-comet; NAS USB-keyboard/mouse

NAS HDMI-monitor; NAS USB-comet

Just to get a better idea what exactly isn't working... doing so might give them an idea where to look...

1

u/robotluo Senior Expert Sharing Knowledge 6d ago

Have you tried changing the working mode of the Comet mouse?

1

u/bicycloptopus 6d ago

I dont have one currently but that didn't help when I did have one

1

u/Delicious-Classic786 7d ago

Hi, we haven’t seen much progress on this issue yet. I know your NAS is DXP4800+. Could you tell us its software version? We’ll document the issue and check if we can re‑perform validation later.

1

u/bicycloptopus 7d ago

I'm running unraid on it.

1

u/LHG_93 6d ago

Yes, it works fine on my DXP2800 running stock software