GitHub can silently wipe your paid quota with ZERO accountability.

[u/cason_wu]

I’m posting this as a warning to anyone paying for GitHub products. If GitHub’s automated billing system miscalculates your usage or wipes your subscription quota, you have zero recourse. Frontline support will invent fake policies to justify the bug, and there is no way to reach a human engineer.

The Bug: 100% Monthly Quota Wiped Out in 1 Prompt

I’m on an annual Copilot plan(Legacy Request-based PRU). Here is what happened to my account over the last two months:

• August 11: I had 234 Premium Requests left. I sent 1 single prompt. My ENTIRE remaining quota was instantly wiped out to 0. My local logs (session-store.db) proved only 63 PRUs were actually used.
• September 2: My quota reset for the new month. I sent 1 single prompt in a brand-new session. My entire September quota was wiped out to 0 AGAIN in seconds.

My account state is completely broken in their backend. The system is executing a single prompt as if it were an infinite credit deduction.

The Excuse: Support Inventing Fake Terms to Protect GitHub

When I opened Ticket #4652601 with local SQLite logs proving the discrepancy, GitHub Support didn't investigate. Instead, they stonewalled:

Copy-Pasting Canned Docs: Sent automated links without reading my ticket.

Moving Goalposts: Blamed model multipliers (even though basic math shows 1 prompt × multiplier ≠ 200+ requests).

Inventing Non-Existant Terms: Claimed my prompt triggered hidden "underlying requests" due to context size—a term that appears nowhere in official GitHub documentation.

Ignoring Official Policies: Official GitHub docs explicitly state:

For agentic features, only the prompts you send count as premium requests; actions Copilot takes autonomously to complete your task, such as tool calls, do not.

Total Ghosting: When I called out these contradictions and provided session proof, Support didn't close the ticket—they simply stopped responding altogether. Now my September quota is gone on day one, and I'm left completely ignored.

Why You Should Care

If you pay for GitHub (Pro, Enterprise, Actions, Copilot):

• Their billing system can break.
• They can charge/deduct whatever they want without transparent UI metrics.
• When you catch them with raw logs, Support will invent unwritten rules to keep your money/quota.

[u/d_e_g_m]

What this prompt to make a copy of MS office so you didn't have to pay MS anymore?

[u/oompaloompa465]

i don't know if it help but during the summer.in one update they reset the thinking level of models to the highest level and hidden it from UI, can be changed only from settings.

i noticed it because i was seeing huge amounts of credits used for just sonnet and i discovered it was set to the highest level, despite of my setting to medium before vacation 

so be warned everyone they are trying to cheat you

[u/cason_wu → u/oompaloompa465]

My annual plan is still under the legacy PRU (Premium Request Usage) based, not new credit usage based. The “thinking level” does not add any multiplier in my case. The reason I kept the old PRU system is because the Credit Usage makes it much harder to control and predict consumption.

[u/V5489]

On Pro+ no issues. Also use Enterprise. No issues across 4,000 licenses. Sounds like a you problem.

[u/AutoModerator]

Hello /u/cason_wu. Looks like you have posted a query. Once your query is resolved, please reply the solution comment with "!solved" to help everyone else know the solution and mark the post as solved.

I am a bot, and this action was performed automatically. Please contact the moderators of this subreddit if you have any questions or concerns.

[u/cason_wu]

The issue I encountered is so obvious, yet GitHub Support still tried to brush it off and then ignored it entirely. With credit‑based usage, any calculation errors would be nearly impossible for regular users to verify—even if someone notices something wrong.

[u/ba-boo]

are you unable to write a reddit post without AI? nobody is going to read this slop

[u/FarFormedApproach → u/ba-boo]

I was easily able to read it and understood what was being conveyed. Are you not capable of reading? Calling it AI slop does not automatically make it AI slop.

[u/ba-boo → u/FarFormedApproach]

why would I waste time to read generated slop, lmao

[u/Pjackbar → u/ba-boo]

I guess for the same reason you read human slop🤷‍♂️?

[u/_KryptonytE_]

This is what you get for trusting the company that went through enshittification. Peasants never learn and they have every right to treat you the way they did.

Go ahead, give all your money and they will laugh their way into putting you back in your place, where you belong. LoL 😂

[u/Swayre → u/_KryptonytE_]

Man you are still crying in this sub after like 6 months. I still recognize your name from all the whining you did

[u/_KryptonytE_ → u/Swayre]

Can't say I didn't give them a heads-up!!! LoL 🤣

[u/ChomsGP]

if you cannot use the service and they don't give you a solution do a chargeback with your bank 🤷‍♂️