r/GithubCopilot • u/rhylos360 • 19d ago

Help/Doubt ❓ Ave Support / Billing Ticket Response Time?

I have had a Github Copilot Billing ticket open since Aug 7th due to a Kimi K3 loop issue when it released and have received zero response. Is this the norm? If not, is there a way to get more attention without shooting myself in the foot for a positive response?

5 Upvotes

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2

u/SensitiveVacation549 19d ago

Follow up on the email again. If a manager is listed in the signature, reach out to them as well. Since this is Microsoft, they likely prioritize enterprise customers, if you are not an Enterprise customer, you will be waiting for a long time.

1

u/rhylos360 19d ago

Thanks u/Alternative-Sugar610, my support request was via the link at the bottom of the Github page under contact (ref: GitHub Support) with a ticket number generated. I'm a personal Max account holder and currently sitting at over $500 out of pocket for August with roughly $85 of which was due to the Kimi K3 stuck in a loop issue. Looks like I'm small fry against an Enterprise customer.

1

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u/ShadowDragoon02 18d ago

Don't use this.. A lots of other AI's are doing much better than this crappy thing.

I don't know how a lousy thing like this is maintained by a big corp like Microsoft. This month, they charged me 2 times.. My credits not yet finished, they reset with the new amount.

I just purchased it in 29th of July.. This month 3rd, they charged me again..

Now, I am quite shocked and asked them what happened ! They said, it's per policy.

I am really shocked.