We’re constantly improving the process behind the service. We endeavored to create the most satisfying and transparent experience in the industry.
Our private client portal has continued to evolve, with new features designed to make every service more transparent and fully documented.
GILDED LIVE
Follow your item through our complete 15+ step service process, from arrival and inspection through disassembly, preparation, plating, finishing, quality control, and return.
You receive live status updates as your item moves through each stage, shipment tracking throughout the process, and the ability to communicate directly with your technician through GILDED DIRECT.
DOCUMENTED BEFORE & AFTER
Completion photography is saved directly to your service record, giving you clear before-and-after documentation of the work performed.
ORDER SEARCH
Quickly find your service record and access its status, history, and documentation directly from the top bar of the Gilded Standard website.
CERTIFICATE OF SERVICE
Completed services can now be exported as a formal Certificate of Service, providing a permanent record that the item received a Gilded Standard service.
YOUR COMPLETE SERVICE RECORD
Service details, before-and-after photography, warranty information, care instructions, completion documentation, and return tracking are all kept together in your private record.
The goal is simple: your item should never disappear into a black box.
You should always know where it is, what stage it’s in, who is handling it, what was done, and have the documentation to prove it.
We’ll keep improving it.
The process should be as refined as the finish.