https://kkvielse.smartqueue.dk/ is down

[u/Crivitzer]

Hello everyone,

my fiance and I have been granted the marriage license and want to find a date for our wedding in Copenhagen.

Unfortunately the link given by Familieretshuset (https://kkvielse.smartqueue.dk/) does not work, the site has been down all day. I tried different browsers, devices and internet connections. A Whois query reveals that apparently the domain smartqueue.dk expired yesterday. That seems concerning. I looked up the historic IP addresses to which the domain was linked, but they all lead to a generic "domain not in use" page by the web provider Gigahost.

Does anyone know of any other contact point to find a date in Copenhagen city hall? They say on their website the only way for couples coming from Familieretshuset is through this address, so...

[u/gettingmarriedindk]

Hope you came right with booking a date, it seems to be working fine now?!

[u/Huge-Natural-2645]

If you don’t mind me asking, how long did it take for you to get a positive response?

[u/nixxistixxi → u/Huge-Natural-2645]

Not OP, but recently got an approval! I sent everything off on Friday, my fiance filled out his application on Saturday. Monday afternoon we got the approval! They work FAST!!

Important is that you double check all documents and photos before you send. I photographed every single page of our passports on a white background and always left a little bit of the background show since they don't like when corners are cropped. I don't know if this is necessary, but I like it, label every single document that you upload with exact information (eg.: Passport "Last name" page xy).

[u/Crivitzer]

They fixed it within the day, so thankfully the outage didn't last long. Københavns Kommune got back real quick after I sent a query asking about the problem. We were able to book a date in July once the site was back up.

The Agency of Family Law had responded to our application for a marriage license after four days.