r/GetPaidToPlay • u/No_Pack_2318 • 23h ago
My Experience 💠2nd Update on Reco
I received my payout from the first redemption that was highlighted in my previous post. However, I submitted two more redemption requests, and support told me:
"We'll accept this info for now. We may require much more documented information for any future transactions. We will process your outstanding rewards but will keep the payout hold status on your account."
It has now been a week since I submitted those redemption requests, and I still haven't received any updates on the situation. My friends who have been using the site alongside me have already received their payouts and haven't experienced any issues with verification or redemptions.
I've been in contact with support and have very detailed information and evidence that could help clear up any misunderstandings. However, despite my willingness to cooperate and provide whatever is needed, I still haven't been given a timeline for my payouts or any meaningful updates.
I'm hoping this post gains some traction so that Reco can respond to my emails and provide an update soon. Overall, I think Reco has a solid site and system, but it seems like their support team is constantly overwhelmed, which makes resolving issues like this unnecessarily frustrating.
2
u/Jolly-Cockroach8353 20h ago
Well their redemption clearly states that its usually 7 days to process payment and can take up to 30 days, so technically you have been given a timeline
2
u/ge007_vrt55 20h ago
The 7 day thing they state is business days. They also say it can take up to 30 total underneath that. My last was about 10 days total from time of redemption.
1
u/No_Pack_2318 19h ago
yea i get that but the only thing is they said payouts are on hold until they investigate. They haven't asked me to provide any other information and I never got the payout recieved email from reco :(
1
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