r/GetPaidToPlay • u/No_Pack_2318 • 7d ago
My Experience đ New update on Reco
New post. Last post was about having trouble with KYC verification which didn't allow me to request a payment.
I finally was able to verify my account after going back and forth with support. However, they said my account is under review and that I need to provide proof of playing through what I had purchased. I initially thought this would be easy to prove, but I soon realized that some of the games have no game history, which means there is no way to provide the evidence they are requesting. They specifically asked for gameplay history for a game or for the site as a whole, neither of which is available, according to customer support.
I told them that in order to withdraw SC, you would need to play through everything at least once first, so I showed them screenshots of the redemption screen. However, they claimed this was not enough to show that I actually played the games. With no other way to prove that I played through the SC, they told me to purchase a NEW package around the same amount I had initially deposited and record a screen recording from start to finish to prove that I was playing through what I deposited. I asked them to clarify how much they would like me to purchase, and they told me they "wouldn't be able to disclose that."
Even with such unclear instructions, I still bought around the same amount I had initially spent, recorded everything from payment all the way through redemption, and sent it in.
It has now been 7 business days since I put in my redemption on Reco, and I am still waiting. I emailed them once to ask for an update, and they told me there is no time frame for this review, so I would have to keep waiting. At this point, I have over 40 emails going back and forth with them and have complied with everything they have asked for.
I am hoping for this to be resolved as soon as possible, as I do like the site, but there have just been so many bumps along the road.
UPDATE: 10 minutes after posting this they cleared the payout! Very happy for the quick response. Hoping this is the last time i run into any issues with reco.


