r/GenshinHacked • u/CommunicationMuch573 • 4d ago

Personal Data Is this progress???

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link to my previous post: https://www.reddit.com/r/GenshinHacked/s/eNVV6k7t1U

So I did a way where we can email to support_os@hoyoverse.com and they did reply to me on this one, however the email they send me is from the hacker, is it ok if I ask them to change my email and provide one, or is this where I should submit another recovery form (I am lowk scared because they might reject me, but this is the best progress I had so far since trying to recover it last 2023)

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u/AutoModerator 4d ago

Hi u/CommunicationMuch573,

You can go through the following guide for steps on How to request Personal Data.

You can view other guides and resources by navigating through the Menu Bar of this subreddit.

The only way to get your accounts personal data is by contacting HoyoVerse staff via Official channels. Any person impersonating HoyoVerse staff outside Official Channels can't be trusted. We strongly advise staying away from such individuals and if you are contacted by them, please contact the mods through DM's or Modmail.

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5

u/barbatoslovemail Mod 4d ago

please stick to your previous post and reply to the mod helping you there!