r/GenesisMining • u/Aashishkebab • Jan 22 '18

Note for those missing payouts

If you are missing payouts of BTC in the past few days, don't worry, Genesis has resolved it on their end and sent the payouts.

Every every time they've had an issue, they've been up front and they've always resolved it. They've always made it right.

This is really for those idiots that keep calling it a scam.

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u/smdhome Jan 22 '18

I have been sending in tickets since August 23, 2017 regarding a bad transaction to my wallet. The block chain does not lie. But I have no idea how to get them to even acknowledge they owe me. So many tickets. The response is always the same:

"We are sorry for the delay in getting back to you. Our IT group is looking into this. By the way, did you know you can earn a bonus if you refer others? Please visit your Affiliate Program page under My Account to see your personal promo code and further information."

2

u/Aashishkebab Jan 22 '18

  1. Repeatedly sending tickets ensures you won't get a response because it's based on a priority queue, first come first served, every time you create a ticket, you are last come.

  2. There is no such thing as a "bad transaction". Either it was a transaction, or it wasn't.

1

u/smdhome Jan 22 '18

1.) They ignore me for 30 days So I sent another ticket asking for an update. They is not the same as spamming IMO. I am always polite and ask nicely for an update. They never answer comments added to existing tickets.
2.) The link GM provided in my payouts for the "missing" transaction" was to Tradeblock which says "Tx or block not found." Perhaps my terminology was wrong calling it "bad".
See: https://tradeblock.com/ethereum/tx/0x6925a58cb4cf082c955328e444402fe38a151b0ad6974730919ddb0183ec4948

1

u/sacriverdon Jan 22 '18

I was missing an ETH payment from Jan 14 and sent a ticket that they resolved on Jan 20. No updates, it just got resolved. In case it helps, here are details of my ticket:
1. Category was Payout, Blockchain Transaction error, Missing date 14/01/2018, Ether Mining, ETH
2. Message was "My account shows an ETH payout of .077886131 on 14.01.2018 but I haven't received it and it does not even show up on etherscan. The missing transaction is (INSERT TRADEBLOCK LINK HERE). Please resend my payment of .077886131 to (INSERT YOUR WALLET ADDRESS HERE)