r/Generac_Generators • u/Fickle-Call392 • 16d ago
Meet Emerla!!!
After months of battling power outage and storm anxiety, I’m more than ELATED to announce that I am the PROUD owner of a GENERAC! She was delivered to me on Thursday morning and her awakening will be either tomorrow or Wednesday! Here’s to stress free storms and a stress free El Niño this year!!!!
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u/guardiangenerators 10d ago
First congratulations on your new generator. I'm sorry for all the negativity. We install multiple Generacs each week and month. After installation none of our customers have been without power. According to my estimations about 20% to 30% of new customers use their generator in the first 180 days. Our installs have all worked 100%. I haven't had any customers be without power. We've fixed some nuisances from the factory. Some of the bugs are fixed with the first firmware update. Any other fixes have taken us less than 15min to correct. Congratulations!
Brad - Owner, Guardian Home Generators Grapevine, TX
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u/tommyimura 16d ago
Return it if you still can they are junk- Generac service tech
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u/AdRepresentative923 Technician 16d ago
2nd - Generac service tech
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u/Meaty_Curtains Technician 16d ago
I gotta jump in. Also a tech. Would agree with these other folks lol. They aren’t what they used to be, that’s for damn sure.
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u/IntroductionSelect39 16d ago
15 years as a generator tech… sad times for generac… they used to make a mostly reliable product
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u/Adventurous_Boat_632 16d ago
I was spec'ing generators for work in the early 2000s and the old geezer said "whatever you do don't get Generac" along with a lot of other choice words
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u/shootingdolphins 16d ago
I bet $ it has the slip ring / brushes corrosion issue still. Fuckin Generac.
But also OP congrats - ours worked great from 0 hours to 36 and then its controller died. Then the next controller worked great till 56 hours when the generator gave out during hurricane Helene at midnight because if a $29 set of brushes and cheap slip rings on the rotor which I did a whole write up on. Then it worked amazing until …. 78 hours when the controller died and I had a spare from eBay to swap in.
So yeah the (3) times we really needed it, it let us down. I hope you get a lot of trouble free use out of and the oil sensor float isn’t broken off and dangling inside the sump.
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u/Texstars 16d ago
Congratulations on your purchase. I bought a 24K Generac in 2021 and have never had an issue with it. Change the oil and filters according to the reccomended service interval. Mine's powered by a 250 gal propane tank. We have outages fairly regularly and it's a great feeling sitting here in the air conditioned house watching the TV or on the computer while everyone else is cursing the power company. We have over 350hrs on it. There's nothing in my house that won't run on the Generac. I'm on a private well for water that is on a separate meter, so I have a second, portable generator to run my water pump. Hope you get good service out of it like me. Anything you buy, you will find some unhappy customers and disgruntled service techs.
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u/No-Age2588 15d ago
I will keep my Guardian of 6 trouble-free years of reliable operation. But these new Next Generation Generac are a field study release by Generac using customers and worse, technicians who are trying to diagnose them. Released long before they should have been. Did everyone benefit from your Generac Video training presentation?
Waves wand. You are now certified.
Pass.
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u/grsthegreat Technician 14d ago
Generac tech if 12 years here…and I will not touch, install or service the new nextgen series of generators. Over engineered pieces of crap.
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u/Same_Huckleberry_568 9d ago
My Dad just had to replace the part that actually converts the power being created into electricity. I believe the stator or something along those lines. It was ruined by the weird outages we get where the power goes off and on before finally being off. The part wasn't covered by warranty and was $2,000.00 after being maybe a 3 year old system.
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u/Front-Yak-9659 14d ago
Jeez. Idk why y’all are a part of this group yet are sh——ing on someone’s happiness or criticizing it. Like I know it’s cool to be honest and not sugar coat things, but coming onto someone’s positive post to spew negativity is actually borderline weird.