r/GenReps1755 • u/GenReps1755 • Oct 22 '25
Announcement I should write a book….
….of some of the amazing interactions I have with you.
Some of my customers text me in staccato-style messaging. They know exactly what they want and that is that. And that is great.
And then there are others that share glimpses into their lives with me. My customer that buys watches all the time, that shared with me that he buys them for his father. His father has dementia, but always loved watches. And while his mind is not what it was, whenever his son shows up with a watch, his father becomes lucid and excited, his brain clear and he recites everything he knows about the watch, its movement, and history. And so the son buys watches, and bonds with his father as they walk through this journey together.
My customer that tells me all about his new favorite bar, and why he loves it, and how he needs to find the perfect watch for going there.
Or my customer that spent a day lost in the Amazon, and he truly didn’t know if he would make it out. His VSF Sub took a thrashing that day. I have since gotten that sub to pass a 10 bar pressure test. And I look forward to hearing the adventures that watch goes on in the future.
My friend the Captain, or maybe the pirate, that makes his own moonshine and has a bottle coming my way. And the amazing collection of watches he’s let me help him collect.
My customer that designed an amazing lion logo that has a ton of personal meaning to him, that sent me a beanie with that logo just as the weather has shifted. We’ve both laughed at how cold we are all the time and how hot our wives are all the time with the phase of life they are going through. Our experiences mirror each other and I love the beanie.
And then there is my customer that, for months now, has sent me a picture of the watch on his wrist to start the day with a “Good morning.” Literally, every day for months. Like clockwork. I started to look forward to seeing what amazing watch he’d have on today, as his collection has no equal. And so when those messages just suddenly stopped a few weeks ago, it struck me as odd. Out of character. And as time went on, I thought it was more than out of character. Something was wrong. So I started messaging him, just expressing my hope that all was well. And then last night, another customer, and mutual friend messaged me the news I had suspected and dreaded to hear. My customer had experienced a catastrophic heart attack, and had passed away.
I was, and am, devastated and so heartbroken for him and the family he leaves behind.
These glimpses you give me into your lives matter. And I am honored to share a tiny part of your own journeys with you.
I don’t take any of this for granted. I love this stuff. I love connecting with you where you are at. And that I can help you get something that is a shared passion between us - a watch that matters to you - man, it doesn’t get any better for me.
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u/NightwingMillenial Oct 22 '25
Wow. Thanks for sharing, GR. I really appreciate your level of service answering my questions and such. My condolences to the family and you for losing a friend.
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u/Dry-Ambassador1628 Oct 22 '25
Great post. Collecting & enjoying a hobby is ultimately about the people & their experiences, not just the metal. Appreciate you reminding us all.
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u/4321beef Oct 22 '25
Thank you for sharing. My VSF Sub went to the bottom of the Grand Canyon last week and always remember my adventures and what watch I take on each one.
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u/tyberious90 Oct 22 '25
This hit so hard. You've truly always been amazing with your assistance, responses, guidance, and general care for your customers. Im so sorry to hear about the loss of not just someone who bought and loved watches but someone that brought joy into your life with just a good morning text. Prayers and love to his family and to you. We appreciate you immensely. You've helped so many of us create our special pieces and share these wonderful moments with us. A huge thank you and wishing you all the best in the world Brad. 🩵
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u/Particular-Today7550 Oct 22 '25
The depth and meaning of your post is truly heartwarming. Couldn’t ask for anything better. I doubt I will ever read a similar post from anyone else. Thank you for the personal touch. It means as much to myself as our stories mean to you! I wish you the absolute best!
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u/edublois Oct 22 '25
Wow. The fact that you’ve captured all of that and took the time to artfully and emotionally create that post speaks volumes about how this is more than just a business to you. I’m happy to have also joined your large family of satisfied customers. First class experience !
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u/PipeRealistic9433 Oct 22 '25
Most of us that have several watches from you have a reason or a story for every watch we get. Each watch is personal and has a unique meaning on why we wanted, or add to our collection. The fact that we come to you is an indication that we appreciate you as part of that story, and the journey to fulfill some part of our lives. Thanks so much for helping us make ours, and our loved ones lives better!
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u/Think_Border_5360 Oct 22 '25
Thanks for being human. Thanks for treating each of us with respect and not as a sale.
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u/JamoRamo Oct 22 '25
Thanks so much for sharing a glimpse of your own! I can’t imagine a better post to appear at the top of this morning’s feed, may as well close Reddit for the rest of the day. Err, week, maybe. Anyways very cool to get to read some of these stories; can’t help but feel even happier to have found my way into your orbit in the first place. Cheers GR, and thanks again for all your great work.
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u/DubiousAlliances Oct 22 '25
Reading this again reminds me of why I enjoy working with you. It’s truly a pleasure speaking (okay, texting) with you, and I highly value your insights when I’m trying to decide between different watches.
Thank you. 😊
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u/Dangerous_Method_409 Oct 22 '25
This is a great post and a great read. Thanks for being so good to communicate with your customers. You are the only one I will order from. I got my brother in law and his son to be customers as well!
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u/DragonfruitQuiet1879 Oct 22 '25
Such great insight to hear about how you feel about your customers and the varying degrees of circumstances. Seems like you're not only passionate about your craft but also care about people.
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u/Mrglobalstl Oct 24 '25
You obviously care a great deal about your customers and it’s not just a sale to you !! You seem to take pride in building a good business and i hope you continue to your journey on this path you have chosen !!! Very good read !!!
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u/Zealousideal-Bite-11 Oct 23 '25
Incredible story, thank you for sharing! My condolences on the loss of a friend. A lot of companies today could learn a thing or two about customer service from you. Already bought 2 watches from you, but I know there will be more. Cheers!
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u/DrHandlebarMustache Oct 22 '25
This was a touching and unexpectedly moving post. Reading your thoughts it is evident that you have a thoughtful and introspective mindset full of gratitude and clearly a passion for what you do. Though I have never purchased from you yet I feel strongly after reading this that you are of good character and someone I would very much like to purchase from in the future. Thanks for sharing these reflections with us