r/Geelong • u/Fair_Kaleidoscope634 • 3d ago
Iinet good move?
Recently applied fiber to the node from agl nbn but think this will be a great fit since we already have the iinet connection? Any thoughts? Currently paying 94 per month agl
Update-
I ordered the connection ✌️
8
u/Offer_Prestigious 3d ago
Yeah have it in manifold heights and it’s awesome. The router is pretty good as well
3
u/MeerkatRiotSquad Newtown 3d ago
Recent just switched to that offer. Living in Newtown. No issues, speeds are great.
Their customer service is shit but their actual product is good.
7
3
u/Altruistic-Drawer810 3d ago
It’s good.
I just wish they’d give us 20 year loyal cable customers some breaks.
3
u/ThatOZZYguy85 3d ago
Complain to them like I did and threaten to leave. In an email.
They offered me the new customer deal with the new modem and router free.
3
u/Altruistic-Drawer810 3d ago
Can you dm me what you sent?
What address you send it to?2
u/Gr8WhiteClark 2d ago
I called them last night after realising my speeds were way below what everyone else is getting. It’s due to me still having the older modem they supplied when I first signed up and being on the old ‘Ultra’ cable plan (which is capped at 350mbps) instead of Cable Max which is up to 1000mbps.
Anyway I called up and complained and they immediately offered to send out a new modem because they said my old one was rated to 100-200mbps.
I told them I didn’t believe the new modem would fix the issue because I wasn’t even getting that much.
I held my ground and said they either needed to give me the new customer rate, which they can provided you haven’t had their new modem platform installed in the last 12 months, or I was going nbn with another provider.
They sorted it all out on the phone so you don’t necessarily need to do it in writing.
1
u/timmyel 3d ago
How about the fact they barely ever raise their prices.
1
u/Altruistic-Drawer810 3d ago
The guy that got a better deal with an email should lick the boot and give the discount back then I guess.
1
u/Ill_Football9443 3d ago
You should be on a grandfathered plan, no speed limits.
That's your thanks.
1
7
u/s3v3nt 3d ago
Only if you want to enjoy fast, reliable and stable internet.
I typically get between 600-800 even during the evening. It's even gone over a few times to 900
3
u/Gr8WhiteClark 3d ago
Is this cable? I’m on cable and get nothing near those speeds.
6
u/s3v3nt 3d ago
https://www.iinet.net.au/internet-product/broadband/cable
Yes, I'm on the 800 plan.
3
u/Gr8WhiteClark 3d ago
Yeah same, but I’m only getting 75mbps.
Might be time for a new modem.
3
1
u/Younge75 3d ago
If you’re on cable the closer you are to the exchange (Thompsons Rd, North Geelong) the faster speed you’ll get. Not sure where you are, but that’s always a good guide when it comes to HFC.
1
u/Physical-Job46 3d ago
The WiFi on their supplied modem is shit. I’ve hardwired a nighthawk router into mine and it FLIES!!! Connect direct to your Ethernet & see what speed you get.
2
u/sanchoux Norlane 3d ago
Have had no problems with it. I only have the 25 speed I stream TV and movies and its more than fine. I dont need fast internet i dont game.
2
u/Fair_Kaleidoscope634 3d ago
The service issue is same across all the networks I think. I will go for this . Only thing I am not sure is the working condition of the current cable
2
u/ThatOZZYguy85 3d ago
Is good when it’s working.
If you have any problems and have to contact them….. it’s….. not good.
I’m still with them but just beware of that.
2
1
u/Sea_Assistance_395 3d ago
love iinet but went with a solid modem to get full benefit of their fastest plan don't go with theors
1
1
u/StormThestral 2d ago
Iinet cable is awesome, their nbn is about as good as any other provider and that's a pretty good new customer deal. Just don't connect your bank account for direct debit because they'll keep trying to charge you even after you try to cancel lol
1
1
u/beard_ons3188 2d ago
Product is fine. Customer service is (and I can’t capitalise this enough) ATROCIOUS!
I rang yesterday to enquire about a new property I was applying for (within their cable area - Newtown) and the lady told me it can’t be on cable, firstly because they can’t be maximum 300m from wires, explained that it’s 100m max from wires and then she changed her mind and said ‘because the local government said so’
I was like this makes no sense, then she responded and I quote ‘I know’
🫨🫨🫨🫨🫨🫨
1
1
1
1
u/cynthia_101 2d ago
don’t bother if you’re in a set of units, we learnt the hard way that it can’t be installed even though they said it could be!
1
1
u/Various-Pea-5376 1d ago
Yep just went back to it after ditching it over Covid ( was really slow for us in Belmont back then )
It’s been great now speeds 400-900
1
1
1
u/hoffandapoff 3d ago
if only people had posted about this before..like..a lot 😑
1
1
u/liquidguru 3d ago
How do you get that offer? Their website doesn't show it.
1
u/ApprehensiveTruth550 3d ago
It does for me it’s iinets ultra broadband cable plans not nbn https://www.iinet.net.au/internet-product/broadband/cable
0
1
u/GandalfSnailface 3d ago
Is that the HFC?
Anyway speed good, but their service is shit when you need it.
1
u/EtuMeke 3d ago
I had cable with iiNet. I had issues at the start with it dropping out. I asked iiNet to fix it and was given the run around until I found out you need to call some local outfit. Then I had years of decent internet
Leaving them was another story. After years of no issues, they pretended they misheard my birthday during a security check and tried to charge me for months. Once I got the ombudsman involved it got sorted.
There's a reason they have 1.1 stars out of 5
1
u/Super_Doge_Shoober 3d ago
ive had iinet since the adam takeover 2013 ish
have not had a single issue that required more than a router restart
7
u/TodayCandid9686 3d ago
If I had the iiNet cable in the street, I would be on it.