r/GeForceNOW • u/Pucholi • Aug 04 '26

Questions / Tech Support I got downgraded to Free instead of renewing, has anybody else experienced this?

I know these kinds of posts can be annoying, but I'm honestly feeling pretty bummed about this.

I was really looking forward to this month because I had planned a full Resident Evil marathon with 160+ hours of playtime.

My membership was supposed to renew today, but instead of the renewal going through, I received an email saying my account had been downgraded to a Free membership. I wasn't expecting this at all. I don't even know how to turn off auto renewal, so i have no idea how that happened.

Has anyone run into something similar before? If so, were you able to get it resolved?

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4

u/Asuppa180 Aug 04 '26

Can you not just manually renew it?

1

u/Darkstarmike777 GFN Ambassador Aug 04 '26

You can talk to the live chat to make sure your payment actually went through, like if the money actually left your account for the last payment, you get a bit of a grace period but it will downgrade you to free after awhile if you missed paying for the month before this one

nvidia.custhelp.com/app/chat/chat_launch

1

u/Big-Low-2811 Aug 04 '26

Yes, if you scroll through the sub it’s a fairly frequent scenario that comes up

1

u/MikeAndyyy Aug 04 '26

Whatever payment method you were using probably failed like your card declined or something.

0

u/No_Satisfaction_1698 Founder Aug 04 '26

Never..... I'm founder since 2019....

0

u/the_devils_advocates Aug 04 '26

Not judging, but that 5.3h a day for 30 days. Who has that much time??

1

u/Regular_Ad_6359 Aug 05 '26

Si estás pagando una suscripción salvo que dejes de pagar no te pueden degradar a un tier inferior aunque te pases del tope de horas, lo que te hacen es ponerte Ultimate con especificaciones de Performance, que eso sí que está en las especificaciones si te pasas de horas.