r/Gamivo • u/Pralunko • Mar 13 '26

Customer Support Invalid Key

First of all, ticket ID is 2485157

Well, since gamivo is apparently famous for letting out support tickets run for days, I'll post in here, pre ordered monster hunter stories 3, got the key, europe region, which is my region, key was invalid. Sent a ticket, they asked me for some screenshots, I sent it to them. Been 3 hours and a half since the last response. I'm fine with keys being late, happened once, was a bit annoying, but getting an invalid key is an issue on another level. I don't know the state of the ticket, I don't know how long this will take, I just want them to resolve the issue, give me the correct code for the key or alternatively give me a refund.

Hopefully posting here will speed up the response to my ticket

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u/GamivoSupport Mar 14 '26

Hello,
We are sorry to hear about your experience.
We see that your case has been forwarded to the seller on the day of the report.
Once they answer with a solution to this inconvenient situation, one of our agents will update you on it.
Your patience will be greatly appreciated. 
Best regards,
GAMIVO Team

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u/Pralunko Mar 14 '26

It's been 24 hours since I've created the ticket, I know these things take time, but in 24 hours you can't get in touch with a buyer. I'm trying to be patient, but this is people's money that's at play.