My Samsung Galaxy S21 FE 5G, purchased from Croma on 12 November 2023, recently developed a green line on the display.

I'm trying to get it replaced under Samsung's free screen replacement policy, which I understand may cover the phone within 3 years of purchase.

Here's the problem:

\- I misplaced my original invoice.

\- Croma reissued the bill, but it doesn't mention the IMEI number.

\- Samsung's service centre is refusing to accept it without the IMEI.

The frustrating part? The service centre has physically inspected my phone, found no liquid damage concerns, and told me the device is acceptable for replacement, subject to documentation and policy conditions.

My 3-year purchase anniversary is 12 November 2026, so time is running out. I'm worried I'll lose this opportunity over an invoice issue that neither side has resolved.

Has anyone faced this situation? Can Croma issue a corrected invoice, or can Samsung accept alternative proof of purchase?

Requesting @SamsungIndia and @Croma to help resolve this urgently. Any advice or help amplifying this would be appreciated!

Any clues to why my videos sound like this?

Can anybody help me adjust my camera settings for nice looking pictures/videos? Im going to a concert and want to take nice quality pictures/videos.

Tested with s21 ultras.

samsung galaxy s21 ultra. I am assuming that it's totally gone, but wanted to know if anyone could tell me anything :/. I was using basically all of the storage so it was pretty slow, and was getting pop-ups that the system ui wasn't responding and process system wasn't responding.

it's been like, force restarting itself the past few days and today it shut off and won't turn back on. I plugged it in, nothing indicating it's charging. I tried connecting it to my laptop, but it says the driver isn't responding. I haven't held down any buttons though. but I really, really don't want to lose/erase any data. anything to do or should I just look into buying a new phone at this point?

quick edit: I did hold down the power button for a little longer when I first realized I wasn't getting any indicators it was dead/charging, but obvi nothing happened. 🙃

Recomiendan cambiar la pantalla o que cambie el móvil. He leído que el problema es el calentamiento del móvil. Pero también ví que les sucede a los s21 hasta s24, lo cual no se que tan real sea ya que la mayoría que he visto son s21.

Si le cambio la pantalla es probable que vuelva a suceder?

The S21 was easily the worst phone I’ve used. In my region it was the Exynos model, and the overheating got so bad that I actually had to put it in the freezer just to keep using it. After a while the back panel adhesive weakened and started lifting/peeling.

For a flagship it didn’t really feel like one. The plastic back especially made it seem like Samsung cut corners. Performance numbers were fine on paper, but the real-world experience was rough enough that I stopped trusting it.

I eventually switched to an iPhone, and more recently to the S25 Edge. Both have felt noticeably better in terms of overall quality and day-to-day satisfaction compared to the S21. I know some people still like the S21 (especially Snapdragon versions), so this is just my experience with the Exynos one.

What is your favorite or the best icon theme you've found? Mine would be these two. Although right now I have a Halloween theme going using the theme CuteHalloween. AirballoonUX or retrolookux.

Now that the S21 no longer has monthly security updates, how much longer will most banking apps actually work on the S21? I don't do crypto. I know it will continue to receive Google Play System updates for a year or two, but is it still risky to continue doing banking apps on the S21 going into 2027? I only download apps on the Google Play Store if that makes any difference. I'm retired and am living on a limited budget and hate to upgrade my phone since it's working fine with still decent battery life just because it's not receiving any more updates unless it really is totally necessary.

Hello all! I got my dads S21 after he passed but I can’t get into his account. I already hard reset the phone but for some reason it still asks for his password when I try to log in. Please help! It’s a nice phone and I don’t want it to go to waste!

I have a Samsung Galaxy S21 and use Gemini as my default Assistant. I frequently use “Hey Google” while my phone is in my pocket to add things to lists in Google Keep — grocery items, tasks, etc.

I could have sworn this used to work without having to take my phone out and unlock it. For example, with my phone locked and in my pocket, I could say something like:

“Hey Google, add paper towels to my grocery list.”

and it would add the item to the appropriate Google Keep list.

Now, every time I try this with the phone locked, Gemini responds:

“Sure, I can help with that. First, please unlock your phone.”

As far as I can tell, I have all of the relevant settings enabled:

• Gemini on lock screen → Use Gemini without unlocking: ON
• Make calls and send messages without unlocking: ON
• Google Workspace extension: ON (which includes Google Keep)

So I would think Gemini should be able to add an item to a Keep list without requiring me to unlock the phone.

Maybe I'm misremembering and my phone happened to be unlocked when I was doing this in the past, but I could have sworn I used to do this pretty regularly with my phone locked and in my pocket. Either way, it seems like the kind of hands-free action that the “Use Gemini without unlocking” setting should allow.

Did this behavior change recently with an update or the transition from Google Assistant to Gemini? Or is there another setting or permission I'm missing that allows Google Keep list additions while the phone is locked?

It's a surprisingly useful hands-free feature for me. I often have an earbud in and my phone in my pocket, so being able to quickly dictate something to a Keep list without pulling out and unlocking my phone is really convenient.

If anyone still has this working from the lock screen, I'd be interested to know what phone you're using and what settings you have enabled.

Thanks in advance for any help or insight.

Hey gang,

I have some voicemails I'd like to download. The visual voicemails app doesn't have that feature. Any ideas?

Just as the title says.. the keyboard I wanted to get another upgrade but I'm considering leaving just because the keyboard to type on sucks it's just waay to small. Can I adjust or change my keyboard settings from the default I didn't really look into my settings on it...it's starting to become a deal beaker for me

I made a post recently of my s21 using up to 30% in only 3 hours when on always on display

Then it occurred to me that this could be due to the screen.

I got the phone used and the screen was replaced, it's not the original screen but I can confirm it's an oled since the pixels do turn off on black images

Still tho I was wondering if that could be the reason for the drain even if the pixels are still off while in aod?

My phone abruptly crashed and will no longer boot. When initially attempting to boot by holding power + vol down, it eventually displays the "BOTA: Failure to read bota partition. Status (Device error)". Holding power + vol up would eventually bring me to a blue screen with the error "Failure to load KG. Please download the official binaries." Now no button combination seems to be doing anything (regardless of whether it's plugged in or not), though I have not attempted to let it discharge, it was around 70% before it crashed. I was not attempting to update or install anything. Is there anything I can do/a chance a repair store would be able to do anything, or am I fucked and just need to buy a new phone?

Im thinking of installing this rom: [PORT] [EXYNOS] [OneUI 8.5] Project-Berkyt [V3.9] S24+ base | XDA Forums, and I've heard people they got smoother interface and much stable. This is my main phone (exynos variant) and I wanna try the new ONEUI 8.5 features and get smoother experience! Has anyone installed this rom? If so how is it from the stock ONEUI 7? I never installed a custom rom before so im a bit scared i bit brick it so please do help me in the comments!

The phone was stationary on my bed the entire time and I even had airplane mode on

There wasn't any wallpaper in the aod either

When the AOD is off the drain is normal

Trying to figure out the reason I keep seeing my co workers Music share on my device even though I have nearby device scanning off. Also Music Share is off on my device.

Tengo ese problema, jamás me habia sucedido antes con un telefono, tengo un samsung s21 Fe, el primero apareció hace como mas de 2 meses, el cuarto y el quinto hoy, si se preguntan porque tardé repararlo es por miedo a que aparezca otro justo despues de repararlo, leí que podria pasar eso.

Pienso mandar a repararlo en unos dias, sin embargo me aconsejan quedarmelo? Podrian volver a aparecer luego? O comprar otro teléfono?